Wireless Retail Team Leader – Growth & ESOP

Arch Telecom; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Bonus opportunities

Health benefits

Employee discounts

Career advancement opportunities

Job summary

Arch Telecom in New York seeks a Retail Associate Manager to lead a team, coach staff, and deliver a best-in-class customer experience. You will demonstrate products, educate customers on plans, and help customers complete purchases both in-store and online.

You will be part of a fast-paced retail environment, building loyalty and uncovering customer needs while collaborating with other channel teams. The role emphasizes leadership and hands-on coaching.

Qualifications

• Leadership experience in a fast-paced sales environment.
• Strong communication and customer service skills.
• Ability to coach a team and drive results.

Responsibilities

• Lead and coach a retail team alongside the Store Manager.
• Demonstrate and educate customers on devices and service plans.
• Navigate the purchasing journey with thoughtful questions and answers.
• Support daily operations and grocery-store style merchandising? (Note: correction to store operations) Ensure a seamless customer experience.
• Build relationships across channels to identify and handoff small business leads.

Skills

Leadership

Sales skills

Communication

Customer service

Education

High school diploma or GED

Job description

Arch Telecom in New York seeks a Retail Associate Manager to lead a team, coach staff, and deliver a best-in-class customer experience. You will demonstrate products, educate customers on plans, and help customers complete purchases both in-store and online.

You will be part of a fast-paced retail environment, building loyalty and uncovering customer needs while collaborating with other channel teams. The role emphasizes leadership and hands-on coaching.