Wireless Retail Team Lead — Growth, ESOP & Benefits

Arch Telecom; Paterson (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Bonus earnings

Discounted mobile plan

Health benefits

Job summary

Arch Telecom in Paterson, NJ, is seeking a Retail Associate Manager to join a fast-paced, customer‑centric team. You’ll live the brand, coach peers, and help customers choose devices and plans by uncovering needs and demonstrating features.

This learning role supports the Store Manager in daily operations, drives loyalty through outstanding service, hands-on demonstrations, and energetic, friendly customer interactions.

Qualifications

• Leadership and coaching abilities.
• Strong communication and customerService skills.
• Experience in fast-paced sales environments preferred.

Responsibilities

• Help customers pick up where they left off in their shopping journey, online, via Customer Care, or in-store.
• Demonstrate the latest technology with hands-on demonstrations in-store.
• Engage in side-by-side selling to tailor solutions beyond devices and service plans.
• Guide customers through purchasing with thoughtful questions and informed answers.
• Assist Retail Store Manager with daily operations and coaching.

Skills

Leadership

Competitive drive

Team leadership

Operational management

Communication skills

Wireless sales experience

Education

High school degree or GED

Job description

Arch Telecom in Paterson, NJ, is seeking a Retail Associate Manager to join a fast-paced, customer‑centric team. You’ll live the brand, coach peers, and help customers choose devices and plans by uncovering needs and demonstrating features.

This learning role supports the Store Manager in daily operations, drives loyalty through outstanding service, hands-on demonstrations, and energetic, friendly customer interactions.