Wireless Retail Sales Representative- Gateway - Brooklyn

RedLion Mobility; New York (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid training

Promotion opportunities

Monthly commissions

Annual top performer trip

Job summary

RedLion Mobility in New York is hiring energetic Retail Sales Representatives to help residential customers connect to fiber Internet, mobile, TV and voice services in our retail stores.

You will engage customers, explain pricing and promotions, identify needs, upsell packages, and work toward store sales goals while delivering a positive experience.

Qualifications

• 1 year or more of customer-facing sales experience preferred.
• Ability to identify customer needs and recommend products.
• Comfort with selling multiple telecommunications products and promotions.

Responsibilities

• Engage customers in-store and present telecom products and services proactively.
• Identify customer needs and upsell/cross-sell suitable plans and add-ons.
• Explain pricing, promotions, and packages clearly to customers.
• Meet or exceed individual and store sales goals and quotas.

Skills

Customer service

Upselling

Communication

Teamwork

Education

High school diploma or GED

Job description

JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed.

Who We Are

We are a rapidly expanding branded partner for Optimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities

Sales & Product Knowledge

• Must be able to engage customers and present telecommunications products and services proactively
• Must be comfortable selling mobile, internet, cable, TV, and related support services
• Should know how to identify customer needs and recommend the right products or service packages
• Must be able to upsell and cross-sell products to maximize sales opportunities
• Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations
• Must be able to explain products, services, pricing, and promotions clearly to customers

Customer Experience

• Must provide a positive, professional, and solution-focused customer experience
• Should be comfortable building customer relationships and creating long-term brand loyalty
• Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals

Team & Organizational Success

• Must be able to collaborate with team members and contribute to a supportive, performance-driven culture

Requirements

• Must be able to proactively approach shoppers in a retail sales environment, upsell and cross-sell effectively, clearly explain plans and promotions, and build repeat-customer relationships
• Must be eligible to work in the United States
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• Must be able to support nearby store locations within a 35-mile radius and have reliable transportation
• Must be able to stand for extended periods of time and lift up to 35 lbs
• At least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons is preferred; experience in wireless/mobile sales, cable or internet sales, big-box retail sales, or other commission-based in-store sales, and experience working to sales quotas or commission targets in a retail setting, are strongly preferred
• A high school diploma or GED is preferred

Benefits

Perks & Benefits

• Medical, Dental, Vision, and 401(k)
• Paid training and onboarding
• Monthly commission opportunities
• Internal promotion and advancement opportunities
• Employee growth and rewards programs
• Annual all-expenses-paid trip opportunity for top performers