Wireless Retail Sales Pro - Commission & Growth

GP Mobile; Chantilly (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Commission

401K

Medical benefits

Dental & Vision

Paid time off

Phone service discounts

Career growth

Job summary

Luna Wireless is hiring Retail Sales Representatives to bring the T-Mobile brand to life in a fast-paced store environment. They are brand ambassadors who create energy and excitement around products and services and thrive on customer connections in the wireless industry.

This learning role includes new employee training, with a focus on uncovering customer needs and educating, demonstrating and recommending device and service solutions.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Bilingual candidates encouraged to apply.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establish relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment

Skills

Customer service

Sales

Bilingual

Education

High School Diploma or GED

Job description

Luna Wireless is hiring Retail Sales Representatives to bring the T-Mobile brand to life in a fast-paced store environment. They are brand ambassadors who create energy and excitement around products and services and thrive on customer connections in the wireless industry.

This learning role includes new employee training, with a focus on uncovering customer needs and educating, demonstrating and recommending device and service solutions.