Wireless Retail Sales Pro: Commission & Growth

GP Mobile; Scranton (Lackawanna County); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Luna Wireless is hiring Retail Sales Representatives to bring the T-Mobile brand to life in a fast-paced, customer-focused environment.

You will build energy around products, demonstrate solutions, and develop relationships with customers, while earning unlimited commission and enjoying growth opportunities in an inclusive team.

We value hustle, bilingual candidates, and a positive attitude. Training is provided along with competitive benefits and flexible scheduling.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Bilingual candidates encouraged to apply, but not required.

Responsibilities

• Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establish relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Luna Wireless is hiring Retail Sales Representatives to bring the T-Mobile brand to life in a fast-paced, customer-focused environment.

You will build energy around products, demonstrate solutions, and develop relationships with customers, while earning unlimited commission and enjoying growth opportunities in an inclusive team.

We value hustle, bilingual candidates, and a positive attitude. Training is provided along with competitive benefits and flexible scheduling.