Wireless Retail Sales Associate

Wireless Zone LLC; Temperance (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Wireless Zone LLC is hiring a Wireless Retail Sales Associate for an on-site role in the Detroit Metropolitan Area. You will engage customers in-store, identify wireless needs, and recommend Verizon products, services, and plans while demonstrating devices and accessories.

The position involves processing sales and activations, handling billing inquiries, and maintaining accurate records in the POS system. You will support inventory, merchandising, and promotional activities with the team.

Qualifications

• Customer service and communication skills to assist diverse customers and resolve issues effectively.
• Sales and retail skills, including upselling and cross-selling, to meet targets.
• Basic technology proficiency to learn wireless devices, plans, and accessories and explain them clearly to customers.
• Point-of-sale and cash handling skills to process transactions accurately and maintain proper records.
• Organizational and time management abilities to handle multiple customer needs while keeping the store orderly.
• Ability to work on-site with a flexible schedule, including evenings, weekends, and holidays as needed.
• Prior retail or wireless industry experience is beneficial but not required; training will be provided.
• High school diploma or equivalent preferred; additional education or bilingual skills are a plus.

Responsibilities

• Engage customers in-store and identify their wireless needs.
• Recommend Verizon products, services, and plans and demonstrate devices and accessories.
• Process sales and activations, handle billing inquiries, and maintain accurate POS records.
• Maintain store appearance and manage basic inventory/restocking and merchandising.
• Collaborate with team members to meet sales goals and deliver excellent customer service.

Skills

Customer service

Sales skills

Communication

Time management

Product knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

Company Description

Wireless Zone LLC is an independently owned and operated Verizon Authorized Retailer and the largest Verizon franchisor in the U.S., with over 400 locations. For more than 30 years, the company has offered Verizon products and services through knowledgeable, friendly staff, earning Verizon’s National Customer Loyalty Award for five consecutive years. Wireless Zone has been recognized by Entrepreneur Magazine’s Franchise 500, Franchise Times Top 200, and Bonds Franchise World Top 100. The company is strongly committed to community support through the Wireless Foundation for Giving, which donates over $200,000 annually to national and local charities. Team members benefit from industry-leading training, strong brand backing, and a focus on innovation and customer experience.

Role Description

This full-time Wireless Retail Sales Associate role is an on-site position located in the Detroit Metropolitan Area. The person in this role will engage customers in-store, identify their wireless needs, and recommend suitable Verizon products, services, and plans. Daily activities include demonstrating devices and accessories, processing sales and activations, handling billing inquiries, and ensuring accurate documentation in point-of-sale systems. The role also involves maintaining store appearance, managing inventory basics such as restocking and merchandising, and participating in promotional activities. The Wireless Retail Sales Associate will collaborate with team members to meet sales goals, deliver excellent customer service, and uphold company and Verizon standards.

Qualifications

• Customer service and communication skills to assist diverse customers, build rapport, and resolve issues effectively.
• Sales and retail skills, including upselling, cross-selling, and meeting or exceeding performance targets.
• Basic technology proficiency to learn wireless devices, plans, and accessories and explain them clearly to customers.
• Point-of-sale and cash handling skills to process transactions accurately and maintain proper records.
• Organizational and time management abilities to handle multiple customer needs while keeping the store orderly.
• Ability to work on-site with a flexible schedule, including evenings, weekends, and holidays as needed.
• Prior retail or wireless industry experience is beneficial but not required; training will be provided.
• High school diploma or equivalent preferred; additional education or bilingual skills are a plus.