Wireless Retail Associate — Uncapped Commission & Growth

Arch Telecom; Martinsburg (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Competitive hourly pay

Uncapped commissions

Job summary

Arch Telecom is hiring Mobile Associates to join a fast-paced retail team and bring the T-Mobile brand to life. You will learn customer service skills while delivering a best-in-class experience, performing hands-on demonstrations, and guiding customers through their purchasing journey.

You will build relationships across channels and have opportunities for advancement. The role emphasizes learning, energy, and a passion for helping customers while meeting sales goals and earning competitive

Qualifications

• 6 months of customer service and/or sales experience, retail environment preferred.
• Ability to stand for long periods of time.

Responsibilities

• Learn and build proficiency in customer service, while delivering best in class customer experience and building loyalty.
• Exploring customer needs and providing hands-on demonstrations of technology in-store.
• Side-by-side selling to find personalized solutions beyond the basic device and service plan.
• Guide customers through purchasing with thoughtful questions, informative answers and sharing expertise.
• Approach service and sales with patience, honesty and empathy.
• Complete in-store training on experience, skills, processes and systems.

Skills

Customer service

Sales experience

Communication skills

Education

High school degree or GED

Job description

Arch Telecom is hiring Mobile Associates to join a fast-paced retail team and bring the T-Mobile brand to life. You will learn customer service skills while delivering a best-in-class experience, performing hands-on demonstrations, and guiding customers through their purchasing journey.

You will build relationships across channels and have opportunities for advancement. The role emphasizes learning, energy, and a passion for helping customers while meeting sales goals and earning competitive