Wireless Retail Assistant Sales Manager - West Cary

Cellular World; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tenure Increase Program

PTO Accrual

Medical/Dental and Vision benefits

Disability insurance

401(k) plan

Employee discount on AT&T services

Discounts on accessories and products

Job summary

A leading retail company in Richmond, Virginia is seeking an AT&T Wireless Retail Assistant Sales Manager. In this full-time role, you will support the Sales Manager in driving sales and ensuring excellent customer experiences while managing store operations. Ideal candidates have prior retail management experience, proven leadership skills, and a passion for technology. The job offers a competitive salary and great employee benefits including a generous discount on AT&T services.

Qualifications

• Previous retail or customer service management experience required.
• Proven leadership and employee management skills.
• Must enjoy working with interactive technology devices.

Responsibilities

• Support the Sales Manager in delivering excellent customer experience.
• Drive sales and customer satisfaction.
• Ensure proper merchandising and inventory management.

Skills

Leadership skills

Customer service

Tech-savvy

Team player

Sales techniques

Job description

AT&T Wireless Retail Assistant Sales Manager
Cellular World | AT&T Authorized Retailer

$40,000 - $60,000 annually includes sales commissions and bonuses

Cellular World, a leading AT&T authorized retailer, is currently looking for a strong AT&T Wireless Retail Assistant Sales Manager who is passionate about mobile technology. We are currently accepting resumes for a full-time Wireless Retail Assistant Sales Manager to join our innovative, best in class and growing company. As the Retail Assistant Sales manager, your goals are to support the Sales Manager to ensure the store delivers an excellent customer experience using the 5 Key Behaviors, exceed sales metrics, manage and protect company assets and increase profitability all while developing your team to be best in class.

• Tenure Increase Program
• PTO Accrual
• Medical/Dental and Vision benefits options
• Long-term and short-term disability insurance benefits options
• 401(k) plan with a company contribution
• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T’s premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allows you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities

• Follow coaching and leadership of the Sales Manager.
• Drive sales and customer satisfaction using the 5 Key behaviors. Retain, implement and ultimately train the behaviors with sales team.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and customer service.
• Observe customer experience to determine focus of 6 steps sales process.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training – ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory –Assist with ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement and coaching to promote learning and growth of sales associates. Along with the Sales Manager, recognize top performers and lower performers to help contribute to overall store improvement.
• Participate in regular staff meetings to understand and train on promotions, goals, trends and other relevant information.
• Ensure proper merchandising within store, including product placement, display, and brand compliance per AT&T requirements. Use displays and interactive devices to enhance the customer experience.
• Meet and exceed performance expectations as the Sales Manager-in-Training to be considered as a candidate for promotion to Sales Manager or Assistant Sales Manager.

Requirements

• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full time, weekends and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging consumer. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license and reliable transportation.
• Must be at least 18 years of age.
• Must be able to pass background.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.