Real-Time Wire Payments Specialist

Truist; Greensboro (NC); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist in Greensboro, NC seeks a Wire Payments Specialist to process enterprise-wide, real time domestic and international wire transfers in accordance with FRB, CHIPS and SWIFT standards. You will reconcile end-of-day activity and ensure accurate client resolution.

The role requires analytical problem solving, strong written and verbal communication, and the ability to multi-task in a fast-paced banking environment. Training on wire systems and security controls is provided.

Qualifications

• High school diploma or equivalent.
• Two years of related customer service experience.
• Ability to understand complex technical concepts through training and self-study to include a thorough knowledge of accounting, data flow, mainframe/client service systems, and the various wire channels utilized by the Bank.
• Analytical and problem solving skills.
• Flexible to work late without advanced notice.
• Excellent written, verbal communication and interpersonal skills.
• Demonstrate proficiency in basic computer applications, such as Microsoft Office software products as well as custom applications and systems.
• Ability to work and adapt in a fast-paced environment.
• Ability to multi-task and produce error-free work in a deadline-driven environment.
• Ability to accurately transcribe payment instructions from clients with demonstrated 10-key experience.

Responsibilities

• Reconcile and balance enterprise wire activity with FRB and CHIPS end-of-day processes.
• Resolve wire exception transactions ensuring accurate client resolution in FRB, CHIPS and SWIFT terms.
• Add, update, delete account profiles within wire system REL database with proper documentation.
• Follow authentication and verification processes in wire policy and initiate corrective actions.
• Assist clients with questions related to wire transfers and provide first-level support.
• Identify and escalate complex issues to treasury services or management.
• Follow security and operational control procedures for wire transfer systems.
• Perform client outreach to inform clients of incoming wire payments.

Skills

Customer service

Analytical thinking

Communication skills

Problem solving

Multi-tasking

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

College degree in relevant field

Tools

Money Transfer System (MTS)

Wire Processing systems

Microsoft Office

Job description

Truist in Greensboro, NC seeks a Wire Payments Specialist to process enterprise-wide, real time domestic and international wire transfers in accordance with FRB, CHIPS and SWIFT standards. You will reconcile end-of-day activity and ensure accurate client resolution.

The role requires analytical problem solving, strong written and verbal communication, and the ability to multi-task in a fast-paced banking environment. Training on wire systems and security controls is provided.