Winter Shelter Support Specialist

Mental Health America of South Central Kansas; Arthur Heights (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

Mental Health America of South Central Kansas in Arthur Heights, KS, is seeking a Winter Shelter Staff to help maintain a safe, structured shelter environment that supports guest stability, dignity, and recovery.

This part-time, on-site role uses a person-centered, trauma-informed approach to engage guests in goal-oriented activities, collaborate with providers, and promote overall well-being while upholding boundaries and program expectations.

Qualifications

• High school diploma or equivalent preferred. Previous experience in relevant role preferred.
• Proficiency in basic computer systems and software programs including electronic health record systems.
• Ability to maintain confidentiality and professionalism in all interactions
• Strong service delivery, communication, and organizational skills
• Ability to manage multiple tasks and work in a fast-paced environment

Responsibilities

• Provide direct support to guests in a shelter-based environment, ensuring safety, structure, and consistency
• Deliver services using a person-centered, trauma-informed, and harm reduction approach to support independent living, recovery, and stability
• Assist with daily shelter operations, including shelter orientation, meal support, house routines, and maintaining a clean and sanitary environment
• Support shelter guests with skill-building, medication access, resources, and collaboration with providers (housing, primary care, behavioral health, etc)
• Collaborate and communicate with stakeholders to support continuity of care
• Participate in shift hand-offs and team meetings to ensure consistent communication and service delivery
• Provide relevant updates to staff in support of each shelter guest’s goals and program expectations
• Observe and assess shelter guest behavior, progress, and safety within the shelter-based environment
• Respond to changing needs through de-escalation, problem-solving, and crisis intervention as needed
• Report incidents and communicate concerns to supervisors and team members in a timely manner
• Build respectful, professional relationships using a person-centered, trauma-informed approach
• Encourage participation in services, routines, and goal-oriented activities
• Promote a welcoming, supportive environment that fosters dignity, independence, and positive engagement
• Complete accurate, timely documentation in accordance with agency, regulatory, and contract requirements
• Maintain required logs, reports, and communication records
• Complete required training and adhere to all policies, procedures, and safety standards
• Utilize agency technology systems to document services, communicate effectively, and access required information, policies, and procedures.

Skills

Service delivery

Communication

Organizational skills

Crisis intervention

Education

High school diploma or equivalent

Tools

Electronic health record systems

Job description

Mental Health America of South Central Kansas in Arthur Heights, KS, is seeking a Winter Shelter Staff to help maintain a safe, structured shelter environment that supports guest stability, dignity, and recovery.

This part-time, on-site role uses a person-centered, trauma-informed approach to engage guests in goal-oriented activities, collaborate with providers, and promote overall well-being while upholding boundaries and program expectations.