Winter Seasonal Retail Operations Lead

Vail Resorts; Mount Crested Butte (CO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free passes for employees

Discount lift tickets for friends and家

Free ski lessons

40% retail discounts

Wellness benefits

Excellent training and professional.de

Referral Program

401(k) Retirement Plan

Job summary

Vail Resorts in Mount Crested Butte is hiring for winter seasonal roles including cooks, drivers, instructors, and more. The team delivers exceptional guest service in a mountain environment, with paid training and opportunities to grow within a global resort company.

Starting wage ranges from $25.00 to $28.60 per hour, with full-time hours available during the winter season. Housing is not provided, and a strong emphasis is placed on safety, guest satisfaction, and teamwork.

Qualifications

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-3 years of retail management experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

Responsibilities

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and lossprevention policies and procedures
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition orcorrection action if necessary
• Maintain up to date product knowledge and provide excellent customer service through timely response tocustomer questions, suggestions, complaints, and recognition
• Participate with leadership forums providing feedback and input on store performance, training, and continuousimprovement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals

Skills

Customer service

Leadership

Retail management

English fluency

Education

High School Diploma or GED

Job description

Vail Resorts in Mount Crested Butte is hiring for winter seasonal roles including cooks, drivers, instructors, and more. The team delivers exceptional guest service in a mountain environment, with paid training and opportunities to grow within a global resort company.

Starting wage ranges from $25.00 to $28.60 per hour, with full-time hours available during the winter season. Housing is not provided, and a strong emphasis is placed on safety, guest satisfaction, and teamwork.