Winter Seasonal Howard Head Patient Access Representative

Howard Head; Vail (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Housing assistance

Season completion bonus

Health insurance

Wellness reimbursement

403(b) retirement contribution

Job summary

Howard Head Sports Medicine in Vail, CO seeks a Winter Seasonal Patient Access Representative. This full-time, ski-season role runs November through April with rotating shifts, starting around November 30, 2026.

Responsibilities include patient registration, admissions, scheduling, and insurance-related tasks, with a strong emphasis on customer service. Eligible seasonal staff receive housing support, a completion bonus, health insurance, wellness credits, and a 403(b) retirement plan

Qualifications

• Customer service and clerical experience.

Responsibilities

• Registers patients and handles registration functions with consent and financial paperwork.
• Answers phones and other inquiries, aiding access to care.
• Resolves non-clinical questions with high service quality.
• Performs audits for medical necessity and payor requirements.

Skills

Customer service

Job description

Explore job opportunities at Howard Head Sports Medicine.

7100 Howard Head Sports Center-Vail

Winter Seasonal Howard Head Patient Access Representative

New

Schedule

Schedule Ski-season full-time Shift Rotating

Details

Company Howard Head Sports Medicine Location Vail, CO Category Administrative/Clerical Clinical No Close Date November 13, 2026

Pay

Hourly $20.67 – $24.25 USD

In this seasonal position (November – April) you will have the opportunity to embrace the winter wonderland of Vail, Colorado with world-class skiing/snowboarding and the vibrant atmosphere of a top-notch hospital with a strong orthopedic case load. Our seasonal staff are eligible for Vail Health supported housing, season completion bonus, health insurance, wellness reimbursement credit ($300) and 403(b) retirement contribution eligibility. Tentative start date of November 30th, 2026.

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

License(s) & Certification(s):

• N/A

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• N/A

Pay is based upon relevant education and experience per hour.