Winter Retail Lead - Inspire Guests & Drive Sales

Berkshire East Ski Resort; Charlemont (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Berkshire East Mountain Resort is seeking a Winter Retail Supervisor to take ownership of the winter shop and run day-to-day operations. This on-site role focuses on creating a welcoming, well-organized shop and delivering a great guest and staff experience.

Collaborate with the Customer Service managers and Retail buyer on pricing, ordering, and presentation while taking pride in the shop's appearance and profitability throughout the season.

Qualifications

• Experience delivering outstanding customer service.
• Able to learn POS systems and complete retail sales.
• Friendly disposition and ability to connect with guests and coworkers.
• Willingness to follow procedures for a safe workplace.
• Must be 18 years of age or older.

Responsibilities

• Take pride in the overall appearance, organization, and day-to-day operation of the Retail Shop.
• Work opening through afternoon shifts, ~30-40 hours per week.
• Maintain clean, organized sales floor and backstock areas.
• Ensure merchandise is properly priced, tagged, stocked, and displayed.
• Provide friendly, knowledgeable customer service and help drive retail sales.
• Monitor inventory and identify gaps in product offerings or opportunities for additional sales.
• Collaborate with inventory manager/buyer to improve the shop.
• Manage lost & found during slower periods.
• Direct guests to Customer Service at the Welcome Center.
• Answer basic guest questions and be a welcoming presence.
• Help train and support other staff as needed.
• Assist with other tasks that contribute to winter operations.

Skills

Customer service

POS systems

Friendly demeanor

Safety procedures

Tools

POS software

Job description

Berkshire East Mountain Resort is seeking a Winter Retail Supervisor to take ownership of the winter shop and run day-to-day operations. This on-site role focuses on creating a welcoming, well-organized shop and delivering a great guest and staff experience.

Collaborate with the Customer Service managers and Retail buyer on pricing, ordering, and presentation while taking pride in the shop's appearance and profitability throughout the season.