Winter Recreation Attendant

Kerzner International; Big Sky (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free ski pass Big Sky

Subsidized housing

Complimentary transportation

Uniform provided & laundering

Free meals per shift

Discounts at Kerzner properties

Job summary

Kerzner International's One&Only Moonlight Basin seeks a Winter Recreation Attendant to provide professional, guest-focused service for winter activities and equipment rentals during guests' stays in Big Sky, Montana.

The role involves assisting with ski gear, coordinating with hotel departments, maintaining guest logs, and guiding activities like fat biking and snowshoeing, while ensuring equipment safety and cleanliness.

Qualifications

• Experience in ski shop, recreation department, or hotel setting is advantageous.
• Skiing or snowboarding experience preferred.
• Experience in a mountain resort setting with knowledge of Big Sky is a plus.
• Strong communication and teamwork skills.

Responsibilities

• Assist guests with ski and snowboard equipment fittings and gear transport.
• Coordinate with other departments for timely follow-up on questions and requests.
• Maintain an accurate guest log and relay important details to management.
• Guide winter recreation activities such as fat biking, snowshoeing, and cross-country skiing.
• Ensure recreation equipment is in working order and report deficiencies.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Willingness to learn

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Winter Recreation Attendant provides professional, personalized, and guest-focused service to create memorable experiences for all guests. As a member of the Recreation & Leisure team, this role supports the delivery of exceptional One&Only service standards by assisting guests with winter recreation activities and equipment rentals throughout their stay.

Key Responsibilities

• Deliver exceptional guest service byassistingwith ski and snowboard equipment fittings and gear transportation
• Communicate effectively with other departments to ensure timely follow-up on guest questions, requests, and concerns
• Maintain an accurate guest log withimportant guest information, communicating relevant details to management and applicable departments
• Guide winter recreation activities as needed, including fat biking, snowshoeing, and cross-country skiing
• Ensure all recreation equipment is kept in perfect working condition, reporting any deficiencies to management immediately
• Assist with outdoor gondola operations, including welcoming guests, storing guest equipment, and providing directions
• Maintain a clean, safe, and organized outdoor facility by removing snow, debris, and misplaced equipment to support smooth guest movement
• Perform additional responsibilities as assigned by the Manager, Recreation or other members of management

Skills, Experience, & Education Requirements

• Previous experience in a ski shop, recreation department, and/or hotel setting is an advantage
• Previous skiing or snowboarding experience is strongly preferred
• Prior experience within a mountain resort setting with operational knowledge (especially of Big Sky) is a plus
• Maintain a positive attitude with a commitment to creating exceptional guest experiences
• Excellent verbal and written communication skills
• Ability to work effectively as part of a collaborative, supportive team
• Ability to remain calm and composed under pressure
• Willingness to learn new skills

• Winter season includes complimentary ski pass to Big Sky Resort based on availability or fitness reimbursement credit
• Subsidized housing based on availability
• Complimentary transportation to/from resort
• Uniform provided & complimentary laundering
• Complimentary meal per shift
• Discounts at F&B, Retail, and Wellness offerings on property
• Discounts at Kerzner properties worldwide ($100 to $200 per night)

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.