Attendant, Locker Room

Kerzner International; Big Sky (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Ski pass

Housing

Transportation

Uniform provided

Meals included

Discounts at Kerzner properties

Discounts at F&B, Retail, Wellness

Job summary

One&Only Moonlight Basin is seeking an Attendant, Spa & Fitness to uphold Forbes Five-Star standards by maintaining the presentation, cleanliness, and readiness of the spa and wellness facilities.

This guest-facing role ensures that locker rooms, hydrothermal areas, relaxation lounges, fitness spaces, and treatment support spaces are impeccably maintained with warm, personalized service throughout each guest's wellness journey.

Qualifications

• High school diploma or equivalent required; additional education in hospitality, business, wellness, or a related field preferred.
• Previous experience in a luxury hotel, resort, spa, fitness center, or guest service environment preferred.
• Forbes Five-Star or comparable luxury hospitality experience is an asset.
• Passion for delivering warm, genuine, and personalized guest experiences.
• Excellent communication and interpersonal skills with the ability to confidently welcome, orient, and escort guests.

Responsibilities

• Welcome, orient, and guide guests through the Wellness facilities.
• Explain hydrothermal experiences and wellness amenities.
• Handle guest requests and concerns professionally.
• Maintain locker rooms, lounges, fitness center, movement studio, and hydrothermal areas.
• Restock robes, towels, slippers, beverages, and amenities.
• Maintain water, infused water, tea, and fruit stations.
• Ensure all public areas meet Forbes Five-Star presentation standards.
• Monitor steam rooms, saunas, cold plunge, pools, and fitness equipment.
• Report maintenance concerns to management.
• Assist with opening, closing, and daily operational checklists.
• Maintain inventory and storerooms.
• Prepare treatment rooms as needed.
• Support therapists with linen and supply replenishment.
• Maintain cleanliness between services.
• Monitor guest safety.
• Perform additional responsibilities as assigned by the Manager, Wellness or other members of management.

Skills

Excellent communication

Guest service

Attention to detail

Flexibility

Teamwork

Education

High school diploma or equivalent

Hospitality training preferred

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Attendant, Spa & Fitness is responsible for delivering an exceptional Forbes Five-Star guest experience by maintaining the presentation, cleanliness, and operational readiness of the spa and wellness facilities. This guest-facing role ensures that locker rooms, hydrothermal amenities, relaxation lounges, fitness areas, and treatment support spaces are impeccably maintained while providing warm, personalized service throughout each guest's wellness journey.

Working closely with therapists, reception, engineering, and housekeeping, the Attendant, Spa & Fitness anticipates guest needs, replenishes amenities, monitors facility operations, and creates a welcoming environment that reflects the luxury standards of One&Only.

Key Duties & Responsibilities

Welcome, orient, and guide guests, escorting guests through the Wellness facilities

Explain hydrothermal experiences and wellness amenities.

Handle guest requests and concerns professionally.

Maintain locker rooms, lounges, fitness center, movement studio, and hydrothermal areas.

Restock robes, towels, slippers, beverages, and amenities.

Maintain water, infused water, tea, and fruit stations.

Ensure all public areas meet Forbes Five-Star presentation standards.

Monitor steam rooms, saunas, coldplunge, pools, and fitness equipment.

Report maintenance concerns to management

Assistwith opening, closing, and daily operational checklists.

Maintain inventory and storerooms.

Prepare treatment rooms as needed.

Support therapists with linen and supply replenishment.

Maintain cleanliness between services.

Monitor guest safety.

• Perform additional responsibilities as assigned by the Manager, Wellness or other members of management

Skills, Experience, & Educational Requirements

High school diploma or equivalent required; additional education in hospitality, business, wellness, or a related field preferred.

Previous experience in a luxury hotel, resort, spa, fitness center, or guest service environment preferred.

Forbes Five-Star or comparable luxury hospitality experience is an asset.

Passion for delivering warm, genuine, and personalized guest experiences.

Excellent communication and interpersonal skills with the ability to confidently welcome, orient, and escort guests.

Strong attention to detail with a commitment to impeccable cleanliness, organization, and facility presentation.

Ability to anticipate guest needs and respond with professionalism, discretion, and urgency.

Knowledge of safe cleaning practices, sanitation procedures, and workplace health and safety standards.

Ability to monitor spa amenities and hydrothermal facilities and promptly identify maintenance, cleanliness, or safety concerns.

Strong organizational and time-management skills with the ability to prioritize multiple responsibilities throughout the shift.

Ability to work independently while contributing effectively within a collaborative Spa & Fitness team.

Demonstrates initiative, accountability, emotional intelligence, and sound judgment.

Basic computer skills and ability to learn resort operating systems as required.

Flexible availability, including evenings, weekends, holidays, and peak resort periods.

• Winter season includes complimentary ski pass to Big Sky Resortbased on availabilityor fitness reimbursement credit
• Subsidized housing based on availability
• Complimentary transportation to/from resort
• Uniform provided & complimentary laundering
• Complimentary meal per shift
• Discounts at F&B, Retail, and Wellness offerings on property
• Discounts at Kerzner properties worldwide ($100 to $200 per night)

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.