Winter Recreation Attendant

One&Only Resorts; Big Sky (MT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Winter ski pass to Big Sky Resort

Housing subsidy

Complimentary transportation

Uniform provided

Meals per shift

Employee discounts

Job summary

One&Only Moonlight Basin invites applications for a Winter Recreation Attendant dedicated to providing professional, guest-focused service during the Montana winter season. You will assist guests with ski and snowboard equipment fittings, gear transport, and guide winter activities, helping ensure memorable experiences at the resort.

Join a team that values warmth, safety, and teamwork while supporting gondola operations, equipment maintenance, and cross-department communication to deliver

Qualifications

• Previous experience in a ski shop, recreation department, and/or hotel setting.
• Previous skiing or snowboarding experience preferred.
• Experience in a mountain resort setting with knowledge of Big Sky is a plus.
• Maintain a positive attitude with a commitment to creating exceptional guest experiences.

Responsibilities

• Deliver exceptional guest service by assisting with ski and snowboard equipment fittings and gear transportation.
• Communicate effectively with other departments to ensure timely follow-up on guest questions, requests, and concerns.
• Maintain an accurate guest log with important guest information, communicating relevant details to management and applicable departments.
• Guide winter recreation activities as needed, including fat biking, snowshoeing, and cross-country skiing.
• Ensure all recreation equipment is kept in perfect working condition, reporting any deficiencies to management immediately.
• Assist with outdoor gondola operations, including welcoming guests, storing guest equipment, and providing directions.
• Maintain a clean, safe, and organized outdoor facility by removing snow, debris, and misplaced equipment to support smooth guest movement.
• Perform additional responsibilities as assigned by the Manager, Recreation or other members of management

Skills

Guest service

Teamwork

Communication

Calm under pressure

Willingness to learn

Job description

( 20601 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Winter Recreation Attendant provides professional, personalized, and guest-focused service to create memorable experiences for all guests. As a member of the Recreation & Leisure team, this role supports the delivery of exceptional One&Only service standards by assisting guests with winter recreation activities and equipment rentals throughout their stay.

Key Responsibilities

• Deliver exceptional guest service by assisting with ski and snowboard equipment fittings and gear transportation
• Communicate effectively with other departments to ensure timely follow-up on guest questions, requests, and concerns
• Maintain an accurate guest log with important guest information, communicating relevant details to management and applicable departments
• Guide winter recreation activities as needed, including fat biking, snowshoeing, and cross-country skiing
• Ensure all recreation equipment is kept in perfect working condition, reporting any deficiencies to management immediately
• Assist with outdoor gondola operations, including welcoming guests, storing guest equipment, and providing directions
• Maintain a clean, safe, and organized outdoor facility by removing snow, debris, and misplaced equipment to support smooth guest movement
• Perform additional responsibilities as assigned by the Manager, Recreation or other members of management

Skills, Experience, & Education Requirements

• Previous experience in a ski shop, recreation department, and/or hotel setting is an advantage
• Previous skiing or snowboarding experience is strongly preferred
• Prior experience within a mountain resort setting with operational knowledge (especially of Big Sky) is a plus
• Maintain a positive attitude with a commitment to creating exceptional guest experiences
• Excellent verbal and written communication skills
• Ability to work effectively as part of a collaborative, supportive team
• Ability to remain calm and composed under pressure
• Willingness to learn new skills

Benefits

• Winter season includes complimentary ski pass to Big Sky Resort based on availability or fitness reimbursement credit
• Subsidized housing based on availability
• Complimentary transportation to/from resort
• Uniform provided & complimentary laundering
• Complimentary meal per shift
• Discounts at F&B, Retail, and Wellness offerings on property
• Discounts at Kerzner properties worldwide ($100 to $200 per night)

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.