Winter Hospitality & Guest Experience Specialist

International Association of Operative Millers (IAOM); Wheaton (IL); On-site; USD 19,000 - 22,000; Part time

Job summary

Cantigny Park in Wheaton, IL is hiring 15 Winter Program Staff for the McCormick House during the winter season. This part-time role runs from November 4 through January 3, with events to be held indoors and outdoors across the 500-acre estate.

You will help ensure guest safety and security, facilitate house experiences, manage entry/exit doors, and provide basic historical information. Strong customer service, comfort with winter weather, and basic Spanish language skills are a plus.

Qualifications

• Customer service experience or willingness to learn.
• Ability to use computer systems for guest ticketing, payment processing, and scheduling.
• Strong verbal communication skills and guest-facing orientation.
• Ability to work outdoors in winter weather; surfaces may be wet or uneven.
• Must be able to stand and sit for extended periods.
• Spanish language proficiency is a plus.
• Must be 18 years of age or older at time of application.

Responsibilities

• Ensure patron safety and security during McCormick House visit.
• Facilitate McCormick House experiences.
• Ensure entry and egress doors are properly administered.
• Provide proactive McCormick House orientation and traffic flow within the building.
• Ensure security of McCormick House exhibits and displays.
• Alert McCormick House manager-on-duty of spills.
• Provide patrons with basic McCormick House historical information if requested.
• Assist McCormick House and Cantigny staff with other duties in, or around the McCormick House.

Skills

Customer service experience

Computer systems for guest ticketing &

Verbal communication

Outdoor winter work

Stamina: stand / sit long

Spanish language

Job description

Cantigny Park in Wheaton, IL is hiring 15 Winter Program Staff for the McCormick House during the winter season. This part-time role runs from November 4 through January 3, with events to be held indoors and outdoors across the 500-acre estate.

You will help ensure guest safety and security, facilitate house experiences, manage entry/exit doors, and provide basic historical information. Strong customer service, comfort with winter weather, and basic Spanish language skills are a plus.