Winter Fun Park Operations Manager

Rocking Horse Ranch Resort and Splashdown Beach; Town of Highland (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Profit sharing

Meals

On-site housing

PTO

Resort amenities

Family discounts

Job summary

Rocking Horse Ranch Resort is seeking an energetic Operations Manager to lead the Winter Fun Park, including the Ski Hill, Ski Shop, Snow Tubing, and Ice Skating facilities. The role partners with Aquatics and Recreation leadership to ensure smooth operations year-round from December through March, with seasonal duties in the off-season.

The ideal candidate has 3+ years in recreation/ski settings, strong leadership and guest-service skills, and a plan to earn needed certifications within the

Qualifications

• Minimum 3 years of recent experience in Recreation/Ski Industry.
• Leadership and customer service skills needed.
• Ability to obtain certifications (Marker Ski Binding Technician, CPR and First Aid) within first season.
• Ability to obtain StarGuard Lifeguard and Instructor Certifications within first year.

Responsibilities

• Oversee daily operations of Winter Fun Park and related facilities.
• Perform daily inspections on attractions and equipment.
• Coordinate with Grounds, Maintenance, Snow Making, Aquatics and Recreation teams.
• Manage rental equipment inventory and inspections.
• Ensure safety, cleanliness, and guest satisfaction.

Skills

Leadership

Customer Service

Staff Management

Safety Compliance

Job description

Job Details: Job Location: Highland , NY 12528, Salary Range: $25.00 - $30.00 Hourly, Rocking Horse Ranch Resort is seeking an energetic, highly motivated, and skilled individual to lead our Winter Fun Park and Recreation operations! This position will oversee all aspects of operations of our seasonal Ski Hill, Ski Shop, Snow Tubing, and Ice Skating facilities. The Winter Fun Park Operations Manager will work closely with the Aquatics and Recreation leadership team to ensure smooth operations between all resort recreation facilities, and will work alongside the Maintenance and Grounds teams to assist with Snow Making and Grooming operations. This is a full time, year round/permanent position, and the Winter Fun Park operates from December through March. Other seasonal Recreation Facilities include: Indoor and Outdoor Pools, Laser Tag, Mountain Tubing, Rock Climbing Wall, Euro Bungee, Pedal Boats and Canoes, and Banana Boats. Our ideal candidate will focus on overseeing the Winter Fun Park, and will support the Aquatics and Recreation leadership team during the off season in a supervisory role.

Key Responsibilities

• Oversee daily operations to meet company standards and objectives.
• Perform daily inspections on all attractions and equipment: Magic Carpet, Rope Tow, Snow Tubing lanes and deceleration ramps, Ski Fencing, and area cleanliness.
• Communicate effectively with the Grounds, Maintenance, and Snow Making teams to ensure smooth operation of the Winter Fun Park.
• Work along side the Grounds/Snow Making teams to assist with set up, break down, and oversight of snow making and snow removal.
• Communicate effectively with the Aquatics and Recreation department to ensure staffing levels and staff performance meet company standards.
• Manage inventory of rental equipment (Skis, Ski Boots, Ice Skates, Helmets) and document regular equipment inspections.
• Address guest concerns with a sense of urgency, professionalism, and hospitality.
• Assist in the capacity of Ski Instructor or Binding Technician as necessary during peak times.
• Ensure daily inspections and checklists are completed and properly organized.
• Maintain cleanliness and safety across all facilities.

Qualifications

• Minimum 3 years of recent experience in the Recreation/Ski Industry
• Leadership and Customer Service skills
• Ability to earn the following within the first season: Marker Ski Binding Technician, CPR and First Aid training
• Ability to earn the following within the first year of employment: StarGuard Lifeguard Certification, StarGuard Instructor Certification
• Open availability for 40+ hours, including weekends, nights, and holidays.
• Strong guest-service orientation; thrives in a fast-paced, high-volume environment.
• Compliance with Rocking Horse Ranch employee and appearance standards.

Physical Requirements

• This is a physically active position with an expectation of extended standing, walking, and other physical activity.
• Lift, load, or assist guests weighing 100+ lbs.
• Work outdoors in varying weather conditions (heat, cold, rain, snow) for extended periods

We offer a comprehensive benefits package including health, dental, and vision insurance, 401(k) retirement plan, profit sharing plan, meals, potential for on-site housing, PTO, and access to resort amenities and family discounts.