Winery Retail Sales Assistant - Reserve

The Biltmore Company; Reserve, Northern (LA, KY); Hybrid; USD 19,000 - 26,000; Part time

Job summary

The Biltmore Company in Reserve, LA is seeking a Winery Retail Sales Assistant to deliver sales excellence, exceptional guest service, and accurate cash handling in a busy shop. The role requires opening/closing shifts, stocking merchandise, and greeting guests with a warm, upscale experience.

You will upsell and cross-sell wines, assist guests in selections, maintain shop cleanliness, and work a schedule averaging 20 hours per week, including evenings and weekends.

Qualifications

• High School Diploma or GED required.
• 6+ months retail or guest service experience in upscale setting preferred.
• Exceptional guest relations and verbal communication skills.
• Basic math skills and ability to operate a cash register/POS system; cash handling helpful.
• Commitment to world-class guest service.
• Ability to work in a fast-paced, guest service environment as part of a team.
• Must be 18 years or older.
• Availability including evenings and weekends.

Responsibilities

• Greet and welcome guests.
• Handle cash transactions accurately.
• Open and close the retail shop.
• Dust and maintain shop appearance.
• Familiarize yourself with merchandise.
• Provide exceptional guest service.
• Promote Wine Club to guests.
• Prepare and manage samples and maintain them during the day.
• Exhibit proper phone etiquette.
• Process merchandise and wine mail orders with accuracy.
• Must multitask and stay attentive to surroundings.
• Be outgoing and enjoy working with people.

Skills

Guest service

Cash handling

POS system

Communication

Team player

Multitasking

Upselling

Education

High school diploma or GED

Tools

POS system

Job description

**Job Description**The starting pay range for this position begins at **$16.32/hour** and is based on the level of qualifications and relevant experience above the minimum requirements.**Job Summary**The Winery Retail Sales Assistant is responsible for sales, exceptional guest service, retail floor operations, and accurate cash register operations. This includes assisting guests with making their selections, checking inventory locations for guests, upselling and cross-selling, and increasing revenues. Other responsibilities include assisting in opening and closing the shops, putting out and maintaining samples, performing assigned side work, restocking merchandise, and maintaining the cleanliness and appearance of the shops.Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year).Schedules may vary; availability, including evenings and weekends, is required for this position.**Essential Job Duties**1. Greet and welcome guests. Do everything possible to make their visit memorable and pleasant.2. Efficient handling of large sums of money.3. Open and close the retail shops.4. Dust and keep the shop in an appealing condition.5. Familiarize yourself with merchandise whenever possible during the day.6. Work effectively with minimal supervision.7. Provide exceptional guest service.8. Promote Wine Club to all guests.9. Prepare food samples, maintain samples throughout the course of the day, and take down samples when the shop closes.10. Exhibit proper phone etiquette.11. Execute merchandise and wine mail orders with accuracy and efficiency.12. Due to the high volume of guests and the very high-profile nature of the job, the employee must be able to multitask and be very attentive to their surroundings.13. The employee must be outgoing and genuinely enjoy working with people. 14. Must adhere to Coyle Standards**Qualifications**1. High School Diploma or GED.2. Previous retail and/or customer service experience strongly preferred. The ideal candidate will have had at least six (6) months of prior retail or guest service experience in an upscale/luxury setting.3. Exceptional guest relations and verbal communication skills.4. Basic math skills and the ability to operate a cash register/point of sale (POS) system. Previous experience with cash handling is helpful.5. Demonstrated commitment to providing world-class guest service.6. Ability to work effectively in a fast-paced, guest service environment as part of a team.7. Ability to anticipate guest needs, be proactive, and take initiative where appropriate.8. Ability to exercise good judgment and multitask.9. Must be 18 years or older.**Physical Requirements**1. Lifting to 50 pounds maximum with frequent bending, lifting, and/or carrying of objects weighing up to 20 pounds.2. Requires walking/standing for extended periods of time.3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.4. The employee may work indoors or outside with fluctuations in temperature and conditions.5. High energy and ability to work in a fast-paced environment