Winery Retail Supervisor - Full-Time

Biltmore Workforce Management; Asheville (NC); On-site; USD 40,000 - 48,000; Full time

Job summary

Biltmore Workforce Management seeks a Retail Supervisor to guide staff, manage floor operations, and uphold world-class guest service at our Asheville store. The role includes scheduling, inventory oversight, and ensuring a clean, inviting shop environment.

You will participate in hiring, coaching, and training, drive performance, and help the leadership team meet sales goals in a fast-paced upscale setting. Evening/weekend shifts required.

Qualifications

• High School diploma or GED; some college preferred.
• 2+ years of progressive retail sales experience; 3 years in upscale retail management ideal.
• Proven guest service leadership; ability to develop and motivate teams.
• Strong interpersonal and communication skills; professional demeanor.
• Proficiency with Word/Excel/Outlook; quick to learn POS system.

Responsibilities

• Ensures staff maintain world-class guest service standards.
• Motivates staff through praise, recognition, encouragement, and leads by example.
• Maintains product knowledge and inventory; orders merchandise as needed.
• Manages opening and closing procedures.
• Oversees cleaning and organization of the shop.
• Ensures adequate staffing to move guests quickly and boost sales.
• Assists with hiring, coaching, and ongoing training.
• Handles escalated guest service issues.
• Assists with weekly inventory adjustments.
• Reviews daily sales, mail orders, cash over/short, and deposits.
• Contributes to SOPs and shop efficiency improvements.
• Provides general support to department leadership and staff.

Skills

Guest service

Leadership

Team motivation

Communication

Customer focus

Education

High School diploma (GED)

Some college

Additional training/certifications preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

POS system

Job description

Job DescriptionThe starting salary range for this position begins at $44,000 annually and is based on qualifications and relevant experience above the minimum requirements.Evening, weekend, and holiday availability is required.Job SummaryThe Retail Supervisor is responsible for monitoring and guiding staff performance, development, and scheduling; ensuring world-class guest service; managing floor operations; overseeing sampling; maintaining a clean, presentable shop; and assisting with the ordering and maintenance of shop inventory. The incumbent will also provide general assistance and support for the Retail Leadership team, employees, and guests.Essential Job Duties1. Ensures staff maintain company guest service standards, ensuring a seamless and on-brand guest experience.2. Motivates staff through praise, recognition, encouragement, and leads by example.3. Maintains high levels of product knowledge and merchandise availability while ordering and monitoring store merchandise and inventory.4. Manages opening and closing procedures.5. Oversees the cleaning/organization of the shop.6. Ensures adequate staffing to move guests quickly through lines, thus increasing sales and guest satisfaction.7. Contributing decision maker in hiring, coaching, and ongoing training of employees.8. Handles escalated guest service recovery issues.Additional Responsibilities1. Assists with processing weekly inventory adjustments for store merchandise and plants.2. Reviews daily sales reports, mail orders, cash over/short reports, and bank deposits.3. Assists Manager in the creation, implementation, and detail of standard operating procedures while making continuous contributions to the improvement/efficiency of shop procedures.4. Provides general assistance and support for the department, leadership, and the company as required.Qualifications1. High School diploma (GED); some college preferred. Additional training, education, and/or certification(s) preferred.2. A minimum of two (2) years of progressive retail sales experience. Equivalent combination of education/experience considered. Ideal candidate will have three (3) years of related retail management experience in an upscale setting.3. Demonstrated commitment to delivery of world-class internal/external guest service; proven leadership skills; ability to build/develop/motivate teams.4. Exceptional interpersonal and communication skills; conveys information effectively and clearly; handles a variety of guest service issues professionally.5. Ability to be proactive, take initiative, and exercise good judgment; creatively problem solves; anticipates/troubleshoots.6. Excellent planning, organizational, and time management skills; prioritizes work, adapts, multi-tasks; focuses on quality and service; keen attention to detail.7. Proficiency with Microsoft Word, Excel, and Outlook; quickly learns Biltmore's POS system, protocols, products/services.Physical Requirements1. Travel between various Retail locations on the Estate may be based on assignment. Must have a valid driver's license and must be at least 18 years of age.2. Some outlets are inside historic structures where climbing stairs might be necessary; other outlets may involve working indoors as well as outside with fluctuations in temperature and conditions.3. 85% of time spent walking or standing.4. Should be able to kneel, stoop, bend, crouch, and reach overhead and below. 5. Lifting up to 25 pounds frequently, and up to 50 pounds, on occasion.6. Ability to climb ladders and stairs as needed.7. High energy level and ability to work in an ever-changing environment.#BiltmoreCareers