Winery Reservations & Events Specialist

Tasting Room Expo; Napa (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Tasting Room Expo in Napa, California is seeking a Reservations Specialist. This critical role involves managing winery experience bookings, providing excellent customer service, and assisting with special events. Candidates must possess strong interpersonal skills, proficiency in reservation systems, and a passion for wine. Weekend and occasional evening availability is required. Join our dynamic team where you'll contribute to creating memorable guest experiences and facilitate seamless event planning.

Qualifications

• Demonstrated customer service experience and ability to build relationships successfully.
• Excellent interpersonal and communication skills, both written and verbal.
• Team player with enthusiastic outlook and creative mind.
• Must be able to lift 50 pounds.

Responsibilities

• Provide exceptional customer service through courteous communication.
• Manage large group reservations and coordinate with the tasting room.
• Attend and assist in executing events as assigned.
• Maintain knowledge of all wines and winery experiences.

Skills

Customer service experience

Interpersonal skills

Multitasking

Problem-solving

Communication skills

Computer proficiency

Event planning

Tools

Reservation Systems

Point-of-Sale systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Tasting Room Expo in Napa, California is seeking a Reservations Specialist. This critical role involves managing winery experience bookings, providing excellent customer service, and assisting with special events. Candidates must possess strong interpersonal skills, proficiency in reservation systems, and a passion for wine. Weekend and occasional evening availability is required. Join our dynamic team where you'll contribute to creating memorable guest experiences and facilitate seamless event planning.