Wine Waiter

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an experienced Wine Waiter to elevate onboard dining experiences on a luxury cruise ship.

You will guide guests through wine selections, pairings, and timely service while upholding the highest standards of hospitality. The role requires extensive wine knowledge, 2+ years of wine-waiting experience in luxury settings, strong communication, and the ability to work evenings, weekends, and holidays at sea.

Qualifications

• Minimum of 2 years of experience as a Wine Waiter in a high-end restaurant or luxury hotel.
• Extensive knowledge of different types of wines, regions, and vintages.
• Excellent communication and interpersonal skills.
• Strong customer service skills and the ability to handle guest inquiries professionally.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work evenings, weekends, and holidays.
• Must be at least 21 and hold an alcohol service certification.
• Fluent in English; additional languages are a plus.

Responsibilities

• Greet guests and assist with wine selections onboard the cruise ship.
• Provide recommendations on wine pairings based on guest preferences and menu offerings.
• Ensure wine orders are accurately taken and delivered promptly.
• Maintain extensive knowledge of the wine list and answer guest questions.
• Work with the sommelier to manage wine inventory and restock as needed.
• Keep the wine cellar and bar area clean and organized.
• Provide exceptional customer service and guest satisfaction.
• Participate in wine training and educational sessions to improve knowledge.
• Follow company policies including responsible alcohol service guidelines.

Skills

Wine knowledge

Customer service

Communication

Multitasking

Flexible hours

English fluency

Education

Alcohol service certification

Job description

Key Responsibilities

• Greet guests and assist them with selecting wines to complement their meals onboard the cruise ship
• Provide recommendations and suggestions on wine pairings based on guest preferences and menu offerings
• Ensure that all wine orders are accurately taken and delivered in a timely manner
• Maintain an extensive knowledge of our wine list and be able to answer any questions or concerns from guests
• Work closely with the sommelier to ensure proper wine inventory levels and assist with restocking as needed
• Maintain a clean and organized wine cellar and bar area
• Provide exceptional customer service and ensure guest satisfaction at all times
• Participate in wine training and educational sessions to continuously improve knowledge and skills
• Follow all company policies and procedures, including responsible alcohol service guidelines

Requirements

• Minimum of 2 years of experience as a Wine Waiter in a high-end restaurant or luxury hotel
• Extensive knowledge of different types of wines, regions, and vintages
• Excellent communication and interpersonal skills
• Strong customer service skills and the ability to handle guest inquiries and concerns in a professional and courteous manner
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Must be at least 21 years of age and hold a valid alcohol service certification
• Fluent in English, additional languages are a plus