Waiter

princess cruise line; New York (NY); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salary package

Private cabin accommodation

Company-paid travel to and from the ship

Access to exclusive areas onboard

Comprehensive wellness program

Learning and development opportunities

Job summary

Princess Cruises is seeking a dedicated professional to enhance the dining experience on board. You will play a vital role in creating a comfortable setting for guests while providing exceptional service. This includes delivering food and beverages timely and accurately, and ensuring high standards of hygiene and service.

Ideal candidates have extensive fine dining experience in hospitality and understand the nuances of guest interaction, with a strong motivation to ensure guest satisfaction. The position offers unique benefits such as travel opportunities and a supportive work environment.

Qualifications

• Minimum three years fine dining experience in a large hospitality setting.
• One year cruise ship experience required.
• Good knowledge of fine dining service standards.

Responsibilities

• Create an elegant atmosphere by preparing table settings and maintaining service stations.
• Upsell food and beverage menus based on guest preferences.
• Deliver food and beverages on time and according to brand standards.

Skills

Fine dining experience

Knowledge of wine

Fluent in English

Guest service fundamentals

Personable communication

Job description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Department: Restaurant
Location: Global

Key Responsibilities

• Creates a comfortable, elegant atmosphere by always preparing table settings and maintaining service stations in accordance with all company standards.
• Understands the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs.
• Manages orders for assigned areas using on-board tools and technology. Delivers food and beverages as requested, on time, in the correct service order and according to brand standards.
• Ensures service procedures are followed during meal times, including clearing and cleaning tables to brand standards.
• Cultivates a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise.
• Always observes and identifies guest preferences and adapts service accordingly, anticipating guest needs.
• Understands the facilities, product and service expectations of their area and promptly rectifies any deficiencies that would negatively impact the guest experience.
• Utilizes expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences.
• Maximizes wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience.
• Ensures that orders are recorded promptly and accurately through the on-board POS system.
• Promotes Specialty Dining venues to enhance the guest dining experience and strives to exceed set targets.
• Sensitively executes sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.

Skills, Knowledge & Expertise

• Minimum of three years fine dining experience as a waiter or restaurant supervisor in a large hospitality setting (Luxury Hotels/Resorts). Additionally a minimum of one year cruise ship experience as waiter or in a similar role is also required.
• Good knowledge of fine dining service standards and international cuisine. Good knowledge of wine is also required.
• Fluent in English, both verbal and written.
• Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests.
• Motivation to excel in all aspects of the role.
• Personable communicator with excellent social skills and a warm, friendly and caring personality.
• Ability to consistently surprise and delight guests throughout their cruise experience.
• Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Benefits

• A competitive salary package.
• Your own comfortable double cabin — your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.