Wine Tasting Experience Lead

PlumpJack Group; California; Hybrid; USD 42,000 - 60,000; Full time

Job summary

The PlumpJack Group is seeking a Tasting Room Wine Educator to focus on presenting and selling wine through daily tastings and tours across our Napa Valley portfolio.

You will maintain SOPs, handle POS transactions, assist guests with purchases, coordinate shipments and restock, and represent the brand with professionalism at events.

Qualifications

• Minimum 1 year tasting room experience.
• Diplomatic and calm with strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Strong team player with customer-service focus.
• Familiarity with MS Office and POS environments.

Responsibilities

• Prepare the tasting room for opening and closing daily per SOPs.
• Present wines for tasting and assist consumers with purchases.
• Operate cash registers and credit card terminals accurately.
• Process carry out, phone, and ship orders in compliance with regulations.
• Receive and store weekly wine restock and stock merchandise.
• Participate in daily inventories and maintain cleanliness and safety.

Skills

Tasting room experience

Customer service

Verbal communication

Team player

Attention to detail

Tools

MS Office

AMS

Commerce7

POS systems

Job description

The PlumpJack Collection of Wineries was formed in 2020 as the overarching brand for PlumpJack’s collection of Napa Valley Wineries. Each of our four wineries spans the Napa Valley. Odette Estate, located in the revered Stags Leap District, gained notoriety for producing the wine that won in 1973 at the Judgment of Paris. PlumpJack Winery, located in the acclaimed Oakville AVA, is home to some of the finest Cabernets in Napa Valley. CADE Estate Winery on Howell Mountain features unique, higher elevation terrain that produces distinctive characteristics due to its rocky, volcanic soil and cooler climate. Lastly, our 13th Vineyard is rooted in its history as the 13th bonded winery in California and is located adjacent to CADE Estate on Howell Mountain. All four feature award-winning estate wines and tasting experiences.

Purpose of the role:

The Tasting Room Wine Educator position focuses on presentation and sales of wine through daily tastings and tours. This is a multi-faceted position that requires initiative, vision, a high energy level, and an entrepreneurial spirit.

Responsibilities:

• Prepare the tasting room for opening and closing daily in accordance with SOPs.
• Presents selected wines for tasting and assists consumers with their purchases.
• Operates cash registers and credit card terminals accurately and efficiently.
• Process carry out orders, phone orders, and wine shipping orders in compliance with federal and state regulations.
• Receive and store the weekly wine restock in the wine storage area.
• Stocks merchandise and supplies as needed.
• Participate in daily inventories.
• Checks identification as required by state regulation for serving alcoholic beverages.
• Recognizes the symptoms of intoxication and informs a manager.
• Represents the company and brand, professionally, graciously, and enthusiastically.
• Able to multitask and complete other duties as assigned.
• Represent and market PlumpJack in a positive and professional manner as requested and continually promote PlumpJack internally and externally by attending special events when requested and building relationships both on and off property.
• Promote and comply with all policies and procedures of PlumpJack.
• Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• Maintain the cleanliness and safety of work areas and equipment.
• Attend all mandatory meetings as directed.
• Perform other tasks, including cross-training, as directed.
• Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook. To report to work as scheduled and be prepared to start work.
• Maintain a professional demeanor by wearing appropriate attire and maintaining good cleanliness.

Candidate requirements:

• Minimum 1 year tasting room experience
• Diplomatic and calm with strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
• Ability to work in a collaborative environment
• Strong understanding of core accounting concepts, data entry with a high level of detail.
• Excellent knowledge of MS Office environment (Word, Excel), AMS, Commerce7, or other POS environments.
• Exceptional written and verbal communication skills are a must
• Must have sound judgment, versatility, and flexibility.

Working Conditions:

Constantly moving between in and outdoor environment throughout shift. Indoors, works in clean, adequately lighted space. Exposed to weather conditions while seating guests outdoors. Work areas may be noisy and crowded. Makes frequent trips to kitchen where air may be moist, warm, and odorous from cooking foods. Extensive facility with varied terrain.

Physical Demands:

Stands/walks approximately 90% of the shift. Sits at the desk or in meetings approximately 10% of the shift. Uses the computer approximately 30% of the shift, depending upon current projects. Constantly required to interact with people of all kinds in a courteous, friendly, helpful, and diplomatic manner. Heavy use of phones, daily. Occasionally required to handle and move objects weighing up to 50 lbs. over short distances. Must be able to work well under pressure. Must be flexible to work long, sometimes irregular hours. Frequent use of stairs, daily.