Wine Steward: Guest-Experience Leader

Giant Eagle, Inc.; Rocky River (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Giant Eagle is seeking a Wine Steward who can leverage wine knowledge to enhance guest experiences, recommend pairings, and support a dynamic in-store wine program. You will help create a premier shopping environment for wine and beer, lead by example, and grow with a team-focused culture.

The role emphasizes strong customer service, knowledge of wine and industry, and adherence to liquor laws, with lifting up to 50 pounds and a minimum age of 21.

Qualifications

• Experience Required: 1 to 3 years.
• Experience Desired: Strong customer service experience required; Wine knowledge and/or wine industry experience; Experience in retail food, catering or restaurant environment.
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Certificate from a sommelier organization, such as The Court of Master Sommeliers is strongly preferred
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Responsibilities

• Demonstrate strong knowledge, interest and passion for products and services associated with the role.
• Participate in on-going product and customer service training programs; attend distributor trade shows as necessary.
• Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies. Responsible for reporting any incidents in violation of these guidelines or policies.
• Participate in in-store team meetings and regional meetings.
• Attend and conduct daily team huddles as directed by Team Leader.
• Ensure store and personal compliance with State Liquor Laws and company policies and procedures regarding Alcohol; ability to uncover any potential under-age or intoxicated individual and ensure no alcohol is sold to that person.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and ensure that sanitation regulations are met.
• Knowledge of code dating.
• Visit competition regularly and at least once a month.
• Maintain safety as the top priority in all aspects of our work, for our Team Members, guests and products.
• Assist customers with B/W/L purchases by providing knowledgeable recommendations and suggestions.
• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Take an active role in building the store's beer/wine assortment, throughout the year and at resets, by regularly communicating with distributors and LOB Merchandising staff.
• Plan seasonal and major promotional operations with the Store Leader for out-of-department display placement and keep record of results.
• Oversee the wine list, helping to maintain it for the restaurant, and makes suggestions to add to the list to fit the chef's dishes if necessary.
• Assist with implementing marketing techniques to drive sales.
• Develop and execute merchandising and marketing programs to drive sales and profit margins.
• Be comfortable talking to guests and have the ability to make knowledgeable recommendations to suit their tastes.
• Ensure that you are knowledgeable and approachable, without being intimidating.
• Follow proper procedures to ensure BWL meets out-of-Stock, shrink and inventory level goals.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
• Direct Team Members by using work lists as well as understanding and performing all duties required to include directing, overseeing and evaluating all training of new and current Team Members.
• Develop unique customer tasting events and sampling programs.
• Write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems.
• Track and reduce out of stocks and participate in taking of physical inventories.
• Utilize all available tools to help reduce and eliminate shrink.
• Ensure proper ordering, receiving and stocking of BWL products, and proper signage within department.

Skills

Wine knowledge

Customer service

Retail experience

Education

High school diploma or equivalent

Job description

Giant Eagle is seeking a Wine Steward who can leverage wine knowledge to enhance guest experiences, recommend pairings, and support a dynamic in-store wine program. You will help create a premier shopping environment for wine and beer, lead by example, and grow with a team-focused culture.

The role emphasizes strong customer service, knowledge of wine and industry, and adherence to liquor laws, with lifting up to 50 pounds and a minimum age of 21.