WINE STEWARD

Kroger in; Westland (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Kroger is seeking a Wine Steward in Westland, Michigan, to enhance the customer experience through outstanding service and product knowledge in wines. The role includes developing customer relationships, maintaining quality standards, and collaborating on wine-related programs. Ideal candidates will possess strong communication skills, retail experience, and a deep understanding of wine selection. Join a company that values respect, integrity, and diversity.

Qualifications

• Knowledge of wine, including flavor profiles and production methods.
• Second language skills (speaking, reading, and/or writing) preferred.
• Must be 21 years of age.

Responsibilities

• Assist department manager in reaching sales and profit goals.
• Create a welcoming environment for customers, answering product questions.
• Ensure proper storage temperatures and maintain logs.

Skills

Knowledge of imported and domestic wines

Communication skills

Customer service

Retail experience

Basic math knowledge

Ability to handle stressful situations

Education

High school diploma or equivalent

Job description

WINE STEWARD (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, and monitor all quality assurance standards. Embrace the Customer First strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Second language skills (speaking, reading, and/or writing)
• Knowledge of imported and domestic wines, including flavor profiles and production methods
• Awareness of industry trends in specialty wines and beers relevant to consumers
• Experience working with wine and beer
• Retail experience
• High school diploma or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Basic math knowledge
• Pass a wine knowledge test upon employment

• Promote trust and respect among team members
• Create a welcoming environment for customers, answering questions about products and providing recommendations
• Maintain knowledge of products sold and respond to customer inquiries
• Offer product samples in accordance with company policies and laws
• Inform customers of wine specials
• Assist customers in finding requested products
• Recommend wines and pairings to customers
• Collaborate with store chefs for tastings and wine programs
• Stay updated on current promotions and seasonal offers
• Ensure proper storage temperatures and maintain temperature logs
• Follow safety procedures, report unsafe conditions, and participate in safety programs
• Inspect equipment regularly and report repairs needed
• Report customer or employee accidents and safety risks, including illegal activities
• Perform essential job functions with or without reasonable accommodations