Wine Steward

Jetro Restaurant Depot; Phoenix (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Jetro Restaurant Depot in Phoenix is seeking a Wine Steward to manage receiving, stocking, labeling, and displaying wine and spirits while delivering excellent customer service.

You will demonstrate product knowledge to customers, enforce licensing limitations, and work with branch managers to grow sales and sign up new accounts.

This role requires strong communication, a valid driver's license, and the ability to travel as needed across branches.

Qualifications

• High school diploma or GED required with at least 4 years of customer service experience, or an equivalent combination of education and experience.
• Strong communication skills and ability to answer questions from managers, customers, and the public.
• Interpersonal and customer-oriented mindset; capable of professional interaction.

Responsibilities

• Receive product and ensure aisles are stocked, labeled, clean, and delivered product is packed out.
• Demonstrate wine and spirits knowledge to assist customers in the branch.
• Enforce license limitations by selling only to customers licensed for items and enter license info into the system.
• Maintain floor displays and accurate pricing; keep shelves stocked and organized.
• Post signs and calendar of events; communicate inventory needs; travel to locations as needed.

Skills

Customer service

Communication

Interpersonal skills

Driving license

Travel flexibility

Computer literacy

Education

High school diploma or GED

Tools

Computer literacy

Job description

JOB DETAILS

Position Title: Wine Steward

Department: Wines and Spirits

Supervisor: Assistant Branch Manager/Branch Manager

FLSA: Non-exempt (Paid by the hour)

Position Summary

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Essential Functions

• Must know and comply with all State and Local laws regarding the wholesale of alcohol (beer, wine, liquor, and spirits).
• Demonstrate wine and spirits knowledge to see to customers in the branch
• Ensure proper customer service and work with Field Marketing Representatives, Branch Manager and department managers to develop relationships with large customers and sign up new accounts.
• Enforce license limitations by only selling to customers the items they are licensed for.
• Enter customer license information into JSS and maintain database of customer contact information.
• Ensure that payment methods are in compliance with State and local regulations. (For example: NYS does not permit credit cards as a payment method.)
• Build and maintain floor displays
• Maintain clear and accurate record of in store use of product
• Maintain accurate prices of product
• Maintain shelves well stocked and organized.
• Post POS signs, pricing, sales and when possible calendar of events.
• Communicate inventory needs
• Work in different locations as needed.

Other Responsibilities

• Performs other duties as required and assigned.

Education, Experience And Skills Required

• High School Diploma OR GED with at least 4 years experience in customer service, OR any appropriate combination of education and experience.
• Ability to effectively present information and respond to questions from managers, customers, and general public
• Effective communication skills.
• High level of interpersonal skills.
• Commitment to company values and strong customer orientation.
• Valid Driver’s License.
• Ability and availability to travel on a frequent basis
• Computer Literacy

Physical Requirements

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – frequently
• Twist/turn head – occasionally
• Bend over/stoop – frequently
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Work Environment

• Equipment in motion (forklifts, electric pallet jacks, scooters)

Acknowledgement

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.

Job Ref #: 543ded69-978a-4d94-ba8c-cba17bfaaeb6

Date Posted: 2026-10-05