Wine Sales Associate (PT)

Citarella Operating, LLC; Greenwich, Northern (CT, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Citarella Operating, LLC is seeking a knowledgeable Wine & Spirits Associate in Greenwich, CT. You will help guests select products, answer inquiries, and ensure the store meets company merchandising standards.

A passion for wine and spirits and a desire to learn more are essential. Responsibilities include advising customers, maintaining stock and displays, supporting the store manager with merchandising, and coordinating with the corporate team on promotions and events.

Qualifications

• Knowledge of Wines and Spirits and a desire to learn more.
• Minimum 1 year of experience in a wine & spirits store or similar retail/sales.
• Proven ability to work independently and develop repeat clientele.
• Excellent communication, interpersonal, and organizational skills.
• Dependable, self-motivated, and professional demeanor.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Provide advice and personalized recommendations to customers on wine and spirits.
• Respond promptly to customer inquiries, requests, and product availability questions.
• Build long-term customer relationships to encourage repeat business.
• Support merchandising, product displays, and maintaining company visual standards.
• Assist in maintaining stock levels, including ordering, receiving, and storing products.
• Participate in inventory control, including setting par levels and conducting physical counts.
• Ensure the store is clean, well-organized, and presentable at all times.
• Ship wine products accurately and efficiently.
• Coordinate with the Corporate Customer Service team on client needs and inquiries.
• Support special promotions, product demos, and community outreach events as needed.

Skills

Wine knowledge

Customer service

Sales experience

Communication

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $20.00 To $25.00 Hourly

We are seeking a knowledgeable and customer-focused Wine & Spirits Associate to join our team. This role is responsible for delivering exceptional customer service by assisting guests with product selection, answering inquiries, and ensuring the store is merchandised to company standards. The ideal candidate will have a knowledgeable about wine and spirits with a desire to learn more, a passion for building customer relationships, and the ability to work both independently and collaboratively.

Role & Responsibilities

• Provide advice and personalized recommendations to customers on wine and spirits
• Respond promptly to customer inquiries, requests, and product availability questions
• Build long‑term customer relationships to encourage repeat business

Store Operations & Merchandising

• Support the Wine Store Manager in merchandising, product displays, and maintaining company visual standards
• Assist in maintaining appropriate stock levels, including ordering, receiving, and storing products
• Participate in inventory control, including setting par levels and conducting physical counts
• Ensure the store is clean, well‑organized, and presentable at all times
• Ship wine products accurately and efficiently

Communication & Coordination

• Serve as a liaison between customers and management in the manager’s absence
• Stay informed on current pricing, promotions, new products, and signage updates
• Coordinate with the Corporate Customer Service team on client needs and inquiries
• Support special promotions, product demos, and community outreach events as needed

Qualifications & Requirements

• Knowledge of Wines and Spirits and a desire to learn more.
• Minimum 1 years of experience in a wine & spirits store or similar retail/sales role or sommelier experience.
• Proven ability to work independently and develop repeat clientele
• Excellent communication, interpersonal, and organizational skills
• Dependable, self‑motivated, and professional demeanor
• Strong attention to detail and ability to multitask in a fast‑paced environment

Additional Responsibilities

• Attend meetings, training sessions, and professional development opportunities as scheduled
• Travel to other store locations if required
• Complete additional tasks or projects as assigned by senior leadership

Physical & Scheduling Requirements

• Ability to stand for extended periods (6h-8h) and lift/carry boxes up to 70 pounds. Including up and down step stools and ladders.
• Flexible availability, including evenings, weekends, and holidays
• Proficiency in English (reading, writing, basic math, and data analysis)