Wine & Spirits Specialist — Customer Service Pro

Hy-Vee; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee in Madison, Wisconsin is seeking a Wine & Spirits Clerk to provide prompt, friendly service, educate customers on products, and maintain attractive, well-stocked displays in the Wine & Spirits department.

You will work as part of a team, greet customers, assist them to find items, and ensure compliance with liquor laws, sanitation standards, and store policies in a fast-paced environment.

Qualifications

• No minimum education requirement.
• 6–12 months of related work experience preferred.

Responsibilities

• Provide prompt, efficient, and friendly customer service.
• Educate customers about products.
• Rotate, face, and replenish merchandise to maintain quality.
• Assist customers by guiding to products and handling out-of-reach items.
• Answer telephone calls with helpful service.
• Collaborate with coworkers to ensure customer satisfaction.
• Follow liquor and tobacco regulations.
• Maintain cleanliness and proper sanitation.

Skills

Customer service

Team collaboration

Professionalism

Growth mindset

Job description

Hy-Vee in Madison, Wisconsin is seeking a Wine & Spirits Clerk to provide prompt, friendly service, educate customers on products, and maintain attractive, well-stocked displays in the Wine & Spirits department.

You will work as part of a team, greet customers, assist them to find items, and ensure compliance with liquor laws, sanitation standards, and store policies in a fast-paced environment.