Wine & Spirits Retail Specialist — Customer Experience

Total Wine & More; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k) & benefits

Parental leave

Life insurance

Tuition assistance

Job summary

Total Wine & More in Dallas is seeking a Service Team Member to engage customers, stock shelves, and support curbside pickup. You will help drive sales by advising on products and delivering friendly, knowledgeable service.

This role covers a mix of sales, merchandising, and front-end tasks, with a focus on compliance with alcohol laws and safety. A flexible schedule including evenings and weekends is required; prior retail experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience, 1+ years in retail preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Assist customers and drive sales by providing product recommendations.
• Greet customers, build relationships, and ensure a personalized experience.
• Participate in training for wine/spirits/beer and promotions.
• Maintain knowledge of ads, promotions, and loyalty programs.
• Keep store safe, clean, and compliant with alcohol laws.
• Support cross-functional tasks and handle delivery/pick-up duties as needed.

Skills

Point-of-sale familiarity

Inventory management

Customer service

Flexible schedule

Education

High school diploma or equivalent

Job description

Total Wine & More in Dallas is seeking a Service Team Member to engage customers, stock shelves, and support curbside pickup. You will help drive sales by advising on products and delivering friendly, knowledgeable service.

This role covers a mix of sales, merchandising, and front-end tasks, with a focus on compliance with alcohol laws and safety. A flexible schedule including evenings and weekends is required; prior retail experience is preferred.