Wine & Spirits Guest Experience Associate

ABC Liquors, Inc.; Plummers (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid vacation and PTO

Tuition reimbursement

ABC University - wine, spirits, beer,

Excellent health insurance

Job summary

ABC Fine Wine & Spirits in Florida is seeking Retail Team Members to create a welcoming and educational guest experience while delivering exceptional service. You will handle POS transactions, promotions, age verification, and contribute to store sales goals.

The role requires flexible scheduling including nights, weekends, and holidays, with opportunities to promote product knowledge and in-store training. ABC offers generous benefits and a team-focused work environment.

Qualifications

• Must be 21 years of age or older.

Responsibilities

• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate Point-of-Sale (POS) system accurately, including processing transactions, applying discounts or promotions, verifying rewards accounts, validating product selections, ensuring legal compliance with age verification, and following proper cash handling procedures.
• Maintain Responsible Vendor status for alcohol & tobacco purchases by checking ID for age verification when operating POS, wine taps or tasting tables.
• Learn and promote ABC’s selection of wine, spirits, beer, and cigars, including Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation of products on shelves and in beer coolers.
• Increase sales and product performance to meet store goals.
• Receive, unload, and validate invoices, organize and stock store deliveries.
• Maintain a clean, safe, and organized environment throughout the store, including sales floor, stockroom, Team Member areas, and customer-facing spaces.
• Assist with daily property upkeep by sweeping, removing debris, collecting shopping carts, emptying trash, and restroom cleaning.
• Provide wrapping service for ABC products, assemble gift baskets, and offer carryout service when needed.
• Stay current on required training, company policies, and product knowledge to ensure compliance and a high-quality Guest experience.
• Perform additional duties as assigned by Store Leadership.

Skills

Guest service

Engaging customers

Tools

POS system

Job description

ABC Fine Wine & Spirits in Florida is seeking Retail Team Members to create a welcoming and educational guest experience while delivering exceptional service. You will handle POS transactions, promotions, age verification, and contribute to store sales goals.

The role requires flexible scheduling including nights, weekends, and holidays, with opportunities to promote product knowledge and in-store training. ABC offers generous benefits and a team-focused work environment.