Wine Experience Host — Tasting Room Ambassador

Rebecca Caroline; Fredericksburg (TX); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Gratuity pooling

Healthcare benefits

Training opportunities

Wine discount

Wine allocation

Job summary

William Chris Wine Company is seeking a Tasting Room Ambassador for the Main Street tasting room. You will be the face of our brand, sharing our Texas wines and philosophy with guests, delivering memorable tasting experiences.

The role requires strong sales and customer service, flexibility for peak times, and adherence to wine-safety regulations. Benefits include tips, healthcare for full-time staff, and wine discounts.

Qualifications

• Sales and customer service experience.
• Ability to multitask in a fast-paced environment.
• Willingness to work peak times including weekends and holidays.

Responsibilities

• Share our wine experience with guests by discussing our vineyards and winemaking philosophy.
• Adhere to all TABC requirements including avoiding overserving and underage serving.
• Sell our wine and present our wine club and experiences to guests.
• Maintain a welcoming, safe, and positive work environment.

Skills

Sales

Adaptability

Job description

Description

Job Title: Tasting Room Ambassador – Main Street

Location: Main Street Tasting Room

FLSA Classification / Pay Type: Non-Exempt / Hourly

Salary Grade: DOE (Depends on Experience) + tips and commissions

Reports To (Title): Hospitality Manager

Direct Reports: None

Date Created or Revised: 07-31-26 (orig.); 09-17-26 (rev.)

Summary

As a Tasting Room Ambassador, you are the face of our brand and the vessel through which we share our wine through intimate experiences with all our guests. You highlight our dedication to 100% Texas wines, our winegrowing philosophy, and our dedication to terroir and unique wines. You showcase our Main Street tasting room, bringing an intimate taste of our estate-grown Texas wines to guests in the heart of town. Most importantly, you have the ability to create a memorable tasting experience for every guest, acting as a brand ambassador and effectively communicating our winery philosophy in a steady paced environment, with a focus on our guests.

At William Chris Wine Company we are always looking for talented candidates. We would like to have your information on file when we do have openings within our team. Please feel free to apply.

Compensation Includes

• Competitive hourly pay + gratuity

• Overtime pay at 1.5x regular rate for hours worked beyond 40/week, per the Fair Labor Standards Act (FLSA)

• Gratuity pooling/allocation administered in compliance with FLSA § 3(m) and the Texas Minimum Wage Act

• Healthcare benefits for full-time employees

• Opportunities for training

• 50% discount on most wines in the WCWC portfolio

• Free monthly wine allocation depending on tenure

• Access to the Hill Country Wine Academy courses at a discounted rate

• A great team to work with in a beautiful environment

• ...and more!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Share our wine experience with our guests by discussing our vineyards, our winegrowing philosophy, and our minimalistic &

artistic approach to winemaking

• Adhere to all TABC requirements including but not limited to avoiding overserving any guest(s), avoiding serving any underage

guest(s), and maintaining a current TABC certificate

• Sell our wine and present our wine club and alternative experiences to all guests

• Enhance the guest's experience by serving wine and food at events as necessary

• Maintain a healthy, safe, positive, welcoming work environment for one's self and co-workers

• Complete required daily duties to ensure the best guest experience, including but not limited to bar prep, cleaning, stocking, and

merchandising

• Greet ALL guests upon arrival in a positive, welcoming manner and always set a positive first impression

• Seamlessly flow from a fast-paced environment to a more intimate tasting experience

• Always present oneself in a professional, clean, reliable, and trustworthy manner on and off premises

• Follow all William Chris Wine Company policies and procedures, including but not limited to the emergency plan, dress code, and

employee handbook

• Focus on repetitive tasks, such as polishing glasses, for an extended period of time in a positive, efficient manner

• Take direction and feedback and stay on task in a constantly changing environment

Other Duties

• Additional duties as assigned

Requirements

Competencies

• Sales & customer service experience

• Adaptability and flexibility

Supervisory Responsibilities

• No supervisory responsibilities

Work Environment

• Tasting room (inside, air-conditioned)

• Outdoor events (non-air-conditioned, various locations)

Physical Demands

• Ability to remain standing and actively working for up to 10 hours with limited breaks

• Ability to lift up to 45 lbs. repeatedly

• Ability to work in multiple locations and indoors/outdoors

Travel and Remote Work

• This position does not require travel

• This position is not eligible for remote work and requires on-site work on a regular basis

• Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked

• Travel between sites during the workday is considered time worked, which will include traveling to WCV in Hye for training

sessions, all staff meetings, and other mandatory functions

Required Education and Experience

• Must be at least 18 years of age (TABC minimum age to serve/pour alcohol for on-premise consumption)

• Must obtain and maintain a current TABC seller/server certification prior to serving or pouring alcohol

Additional Eligibility Requirements

• Must possess a sense of urgency and positivity while being a team player

• Must be able to work peak times, including Fridays, Saturdays, Sundays, some holidays, and occasional evening events

• Must be creative, outgoing, and possess good communication skills

• Must have the ability to multitask and complete duties, tasks, and projects despite interruptions

• Must be a self-starter with the ability to complete duties, tasks, and projects with little or no supervision

Work Authorization

• This job is not eligible for visa sponsorship

Equal Employment Opportunity

It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local law.

At-Will Employment

This job description does not constitute an employment contract or a guarantee of employment for any specific duration. Employment with William Chris Wine Company is at-will, meaning either the employee or the Company may end the employment relationship at any time, with or without cause or notice, consistent with applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.