Wine Experience Host & Tasting Guide

Chiwinery; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Job summary

District Winery is seeking a Wine Educator to deliver warm, high-touch hospitality while pouring wines and guiding guests through tastings in a boutique urban winery setting.

You will collaborate with colleagues to maintain a clean, safe, and welcoming environment and participate in trainings to ensure exceptional guest experiences.

Qualifications

• Have an expert understanding of District Winery wines, history, and operations.
• Must be comfortable and have a firm grasp of all wine experiences offered to the public and as event enhancements including, but not limited to: Tours & Tastings; Smarter than a Somm; Sideways, Wine & Cheese Pairing/WalkAbout, Wine & Games, Wine Trivial Pursuit.

Responsibilities

• Pour wines for tasting
• Assist guests with retail (to-go) wine purchases
• Serve the needs of multiple guests at the same time
• Control flow of tour and monitor guests’ alcohol consumption
• Conduct winery tours and curated wine tastings
• Label wine bottles
• Abide by sanitation, health and company guidelines concerning safety, cleanliness, and alcoholic beverages
• Address guest concerns promptly, politely and positively
• Attend meetings and trainings as requested
• Assist with training of new staff
• Adhere to grooming, conduct, and uniform standards
• Maintain a clean work by removing trash, cleaning tasting tables and water station
• Execute opening and closing procedures as directed
• Other duties as required

Skills

Wine knowledge

Guest service

Tours & Tastings

Team training

Sanitation compliance

Job description

District Winery is a people-first organization. We are a boutique urban winery that prides ourselves in providing high touch hospitality experiences both for our colleagues and our guests. We believe in seasonality, relevancy, authenticity, and soulful hospitality. We believe in the beauty of expertly crafted wines and how they pair with delicious food. We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food and wine. People that love to learn, share, and tell others about their stories and adventures. If you have the same passion for people, good food, and great wine, then we want you to join our team!

Position Summary

Wine Educators are responsible for positive guest interactions while serving guests in a professional, friendly, efficient manner and play an integral role in ensuring our customers have exceptional experiences. At all times Wine Educators are expected to be attentive to guests’ needs, making them feel welcome, comfortable, important and relaxed. Wine Educators embrace their role. They know their demeanor, attitude and actions play a large part in creating a pleasant atmosphere and guest experience.

Wine Educators work in close collaboration with colleagues and must adhere to established health and safety standards. They also maintain the cleanliness, presentation and ambiance of the Winery which is an integral part of the guests’ experience.

Core Responsibilities:

• Pour wines for tasting
• Assist guests with retail (to-go) wine purchases
• Serve the needs of multiple guests at the same time
• Control flow of tour and monitor guests’ alcohol consumption
• Conduct winery tours and curated wine tastings
• Label wine bottles
• Abide by sanitation, health and company guidelines concerning safety, cleanliness, and alcoholic beverages
• Address guest concerns promptly, politely and positively
• Attend meetings and trainings as requested
• Assist with training of new staff
• Adhere to grooming, conduct, and uniform standards
• Maintain a clean work by removing trash, cleaning tasting tables and water station
• Execute opening and closing procedures as directed
• Other duties as required

Requirements:

• Have an expert understanding of District Winery wines, history, and operations
• Must be comfortable and have a firm grasp of all wine experiences offered to the public and as event enhancements including, but not limited to: Tours & Tastings; Smarter than a Somm; Sideways, Wine & Cheese Pairing/WalkAbout, Wine & Games, Wine Trivial Pursuit
• Must stay up to date on all current wines and experiences as they change

District Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.