Wine Country Lodge Server - Part-Time, Tipped

Sage Restaurant Group; California; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Tipped position

Job summary

The Lodge at Sonoma in Sonoma, California is actively hiring a part-time food service associate. You will greet guests, take orders, and deliver meals with a focus on friendly, prompt service and adherence to quality standards.

Responsibilities include maintaining cleanliness, memorizing menu items, handling payments accurately, and participating in pre-meal briefings to stay informed about products and service expectations.

Qualifications

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English
• Must have ability to perform multiple tasks at one time.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must have ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Skills

Customer service principles

Cash handling

Fluent English

Multitasking

Organized

Communication under pressure

Education

High school education or equivalent

Job description

The Lodge at Sonoma in Sonoma, California is actively hiring a part-time food service associate. You will greet guests, take orders, and deliver meals with a focus on friendly, prompt service and adherence to quality standards.

Responsibilities include maintaining cleanliness, memorizing menu items, handling payments accurately, and participating in pre-meal briefings to stay informed about products and service expectations.