Wine Club Representative (On-Call)

Women of the Vine & Spirits; Woodinville (WA); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Health Insurance

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates is seeking a Wine Club Representative in Woodinville, WA. This part-time, on-call role supports Vintage Reserve Club Members through high-touch customer service, tastings, events, and club marketing efforts.

The position requires availability to work evenings and weekends, including two weekend shifts and two evening shifts per month, with tips eligible and a focus on driving club revenue.

Qualifications

• Minimum two years in a customer service role.
• High attention to detail and strong communication skills.
• Proficiency with POS systems and computer skills.

Responsibilities

• Greet visitors and provide accurate information about the winery to guests and callers.
• Respond to inbound calls and emails; conduct outbound inquiries as needed.
• Assist in planning and coordinating club and special events.
• Drive revenue by selling wine and merchandise to wine club members.
• Conduct winery tastings and events for wine club members.
• Operate POS/registers to process sales and club memberships; collect tasting fees.
• Support fulfillment of wine club and eCommerce orders, including packing and delivery logistics.

Skills

Customer service

Communication

POS familiarity

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company

Ste Michelle Wine Estates

Location

Woodinville, WA

Other

Sales

A Wine Club Representative job in Woodinville, WA is available at Chateau Ste. Michelle. This role provides exceptional customer service experiences for Vintage Reserve Club Members and helps support in relation to conducting tastings, club marketing, reporting, events, and strategic planning.

This is a part-time, on-call, hourly role that is eligible for tips. Candidates for this role must have availability to work evenings and weekends and maintain regular on-call availability, including a minimum of two weekend shifts and two evening shifts per month, to support business needs, special events, and coverage opportunities.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Washington are an expression of all the best things about the Pacific Northwest - the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.

Wine Club Representative Job Responsibilities Include

• Greet and provide accurate information about the company/winery to visiting guests, as well as over the phone.
• Respond to inbound calls and emails and conduct outbound calls related to general customer inquiries.
• Assist in the planning and coordination of club and special events.
• Drive revenue by selling wine and merchandise to wine club members.
• Conduct winery tours, tastings, and events for wine club members.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup.

Physical Requirements

• Able to lift and carry up to 50 pounds.
• Stand, walk for extended periods of time.

Position Requirements

• Must be at least 21 years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Outstanding customer service skills and a minimum of two (2) or more years in a customer service position.
• Strong attention to detail, problem solving, written, and verbal communication skills.
• Ability to work in a fast-paced, changing environment.
• Proficiency in Point of Sales (POS) systems and computer skills required.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation

$19.45 - $25.27 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits Of Working With Ste. Michelle Wine Estates

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture At Ste. Michelle

We Challenge:

We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care:

We put people first - our team, our consumers, our customers, our communities.

We Collaborate:

We believe there is nothing we can't accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's " Equal Employment Opportunity is The Law " poster.