Tasting Room Reservationist

Wine Industry Expo; Seattle, Northern (WA, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health care coverage

Paid vacation & holidays

401(k) with employer match

Employee wine discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA seeks a Tasting Room Reservationist to be the first contact, guiding guests and booking in-person experiences.

This full-time, hourly role requires evening/weekend availability with a hybrid schedule (two days remote, three on-site). You will manage calls and emails, schedule appointments in the ReServe platform, handle wine club info, and assist with POS transactions.

Qualifications

• Must be 21+ years old with a high school diploma or equivalent.
• 1+ year of customer service experience required (retail/hospitality preferred).
• Proficiency with Microsoft Office, Reservation and POS systems.

Responsibilities

• Respond to guest calls and emails with accurate information about winery experiences.
• Schedule and coordinate appointments in the Reservation system to manage guest flow.
• Provide information about the wine club and mailing list and encourage enrollment.
• Enforce winery policies in a tactful, professional manner.
• Operate POS registers and Reservation system to collect payments for experiences.
• Assist with entering new club applications during busy seasons.

Skills

Customer service

Sales skills

Microsoft Office

Reservation systems

Education

High School Diploma

Tools

Reservation system

POS system

Job description

A Tasting Room Reservationist role in Woodinville, WA is available at Chateau Ste. Michelle. As the first point of contact for our guests, the Tasting Room Reservationist sets the tone for the winery experience and creates a positive, genuine connection with every guest. Each day, you will help guests explore available options and book memorable in-person experiences for their special occasions.

This is a full-time, hourly position that is eligible for tips. This role will require evening and weekend availability. The typical schedule is Tuesday through Saturday, from 8:30 AM to 5:00 PM. This role offers a hybrid work arrangement, with two days working remotely and three days on-site at our Woodinville office.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.

Tasting Room Reservationist Job Responsibilities Include

• Respond to guest calls through the phone queue and email, providing accurate information about the company and winery experiences.
• Schedule and coordinate appointments in the ReServe platform to maintain an appropriate guest flow within the tasting room’s space limitations.
• Provide accurate information about the wine club and mailing list and encourage guests to enroll.
• Support management in enforcing winery policies related to guest use of the facility in a tactful, consistent, and professional manner.
• Operate Point of Sale (POS) registers and Reservation system to collect payments for winery experiences.
• Assist Concierge team with entering new club applications during the busy season.

Physical Requirements

• Ability to work at a desk for extended periods of time.
• Frequent use of a computer, keyboard, mouse, and telephone to perform essential job functions.
• Ability to occasionally walk throughout the office and lift or carry items weighing up to 50 pounds.

Position Requirements

• Must be 21 years of age or over with a high school diploma or equivalent.
• One (1) or more years of customer service experience required (retail/hospitality preferred).
• Intermediate proficiency with Microsoft Office, Reservation and Point of Sale (POS) systems.
• Excellent communication, customer service, and sales skills with the ability to prioritize while handling multiple tasks.
• Ability to speak comfortably and audibly in front of groups.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation

$19.45 - $25.27 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.

Benefits Of Working With Ste. Michelle Wine Estates

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture At Ste. Michelle

We Challenge:

We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care:

We put people first – our team, our consumers, our customers, our communities.

We Collaborate:

We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.