Wine Advisor Sales Agent

Naked Wines; Kansas; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a motivated Wine Advisor Team Agent to connect with customers and tailor wine selections. This role focuses on outbound sales, building personal connections, and providing exceptional customer service. With a strong emphasis on meeting KPIs and sales targets, you will thrive in a performance-driven environment. Enjoy the flexibility of a fully remote position while benefiting from comprehensive health coverage, generous paid time off, and a supportive team culture. If you're passionate about wine and customer experience, this opportunity is perfect for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Wine Allowance

Gym Contribution

Personal Development Training

Company Share Plan

Qualifications

• 2-3 years of relevant sales experience preferred.
• Combination of education and experience will be considered.

Responsibilities

• Perform outbound sales via phone and text campaigns.
• Work independently and in teams to meet sales goals.
• Ensure timely delivery of shipments and resolve customer issues.

Skills

Sales Experience

Customer Service

Wine Knowledge

Negotiation Skills

Problem Solving

Education

Sales Training

Relevant Experience

Job description

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• This role is 100% remote. Candidates must live in either California, Colorado or Kansas to be considered for payroll tax purposes.

What we'll call you:

Wine Advisor Team Agent

Our purpose:

Naked Wines is revolutionizing the way we enjoy wine by connecting everyday wine drinkers with the world's best winemakers.

Funding winemakers upfront gives us a chance to support independent producers without the stressors or costs of the three-tier system - and allows us to offer customers site-exclusive wines at the best prices, unlocking a large target market.

Our global team is entrepreneurial, obsessed with customer experience, and performance-driven, inspiring personal and professional growth.

Your purpose:

Wine Advisors work on outbound phone campaigns contacting current customers (called Angels) to build personal connections and tailor wine cases. Success depends on meeting KPIs, including sales targets, and delivering 5-star customer service by expanding wine knowledge and contributing to service excellence.

To nail your job you will:

• Perform outbound sales via phone and text campaigns.
• Work independently and in teams to meet or exceed sales, contact, and service goals daily.
• Gain knowledge of products, promotions, and winemakers to provide relevant information.
• Ensure timely delivery of shipments and provide solutions to customer issues.
• Support the service team during high-volume periods.
• Perform other tasks or projects as assigned.

We'll love you because you:

• Are independently driven.
• Have a solid sales background (wine knowledge is a plus).
• Understand how to build customer loyalty and knowledge.
• Strive to exceed goals and targets.
• Negotiate effectively and manage relationships.
• Solve complex customer issues on your feet.
• Are smart but humble.
• Have experience in providing world-class customer experiences.

Requirements

• 2-3 years of relevant sales experience preferred.
• A combination of education and experience will be considered.
• Must have internet access (no allowance provided).
• Must reside in Colorado, California, or Kansas for payroll tax purposes.
• Must be eligible to work in the US independently; employer-sponsored visas are not available.

Benefits

Compensation & Benefits:

• $21.63/hour + Commission
• Health, Dental, Vision Insurance - 90% employee coverage, 60% dependent coverage. Eligible from Day 1.
• 34 days paid time off, including PTO, holidays, birthday, and volunteer day.
• Retirement plan with 4% employer match through Vanguard.
• $50/month wine allowance.
• Up to $25/month gym contribution.
• Up to $500/year for personal development training.
• Company Share Plan.

If you meet the criteria, apply today!