Windows Site Reliability Engineer

Veriipro; Jersey City (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Veriipro is hiring a Windows Site Reliability Engineer to own reliability and deployment of third-party business apps across Windows thin-client, thick-client and web stacks. You will be the technical bridge between vendors, app owners and infrastructure teams, promoting safe releases and healthy operations.

You will learn each vendor architecture, move releases through environments, and drive automation to reduce toil while ensuring steady, observable service health.

Qualifications

• 5+ years supporting enterprise Windows apps in SRE or related roles.
• Hands-on packaging: MSI/MST, MSIX or App-V, silent installs, plus Orca/InstallShield/Advanced Installer/PSADT.
• Software distribution via SCCM/MECM and/or Intune.
• Strong Windows Server/client administration: services, registry, permissions, GPO, AD.
• Experience with thin/thick clients and IIS-hosted web apps (Citrix/RDS/AVD).
• Experience with third-party vendor software and vendor teams.
• CI/CD with Azure DevOps, Jenkins or GitHub Actions; Git.
• PowerShell scripting for automation and toil reduction.
• Experience deploying across environments under ITIL/change control.
• SQL Server knowledge for app DBs and troubleshooting.
• Monitoring/observability tools: SCOM, Splunk, Dynatrace, Datadog, Azure Monitor.
• Clear written communication for runbooks, RCAs, vendor escalations.

Responsibilities

• Vendor application ownership: document stack, dependencies, and integration points.
• Act as technical POC with vendors for releases, patches and SLAs.
• Package and customize Windows apps for silent deployment (MSI, MSIX, App-V, PSADT).
• Maintain a versioned package library and distribute via SCCM/MECM or Intune.
• Build CI/CD pipelines for vendor apps (Azure DevOps, Jenkins, GitHub Actions).
• Promote releases through Dev/Test/UAT/Prod with rollback plans and smoke tests.
• Deploy and configure web apps on IIS and thin-client apps on Citrix/RDS/AVD.
• Lead post-production ops: monitoring, toil reduction and runbooks.

Skills

SRE experience

Automation scripting

PowerShell

Incident response

Toil reduction

Packaging

Communication

Tools

SCCM/MECM

Intune

Orca

InstallShield

Advanced Installer

PSADT

Azure DevOps

Jenkins

GitHub Actions

Git

MSI/MSIX/App-V

SQL Server

IIS

Citrix

RDS

AVD

SCOM

Splunk

Dynatrace

Datadog

Azure Monitor

Job description

We are hiring a Windows Site Reliability Engineer to own the reliability, deployment and day-to-day operation of our third-party business applications. Our portfolio spans Windows thin-client, thick-client and web applications from multiple software vendors, each with its own stack, release cadence and support model.

You will be the technical bridge between vendors, application owners and infrastructure teams. You will learn each vendor's architecture, move releases safely from lower environments into production, and keep those applications healthy afterward through monitoring, lifecycle management, toil reduction and automation.

Key responsibilities

Vendor application ownership

• Learn and document each vendor's application stack: client type (thin, thick, web), dependencies, databases, middleware, licensing and integration points.
• Act as the technical point of contact with vendors for releases, patches, defects and escalations, and hold them to agreed SLAs.
• Review vendor release notes and installers to assess risk and impact before any change reaches production.

Application packaging

• Package, repackage and customize Windows thick-client applications for silent, repeatable deployment (MSI, MST transforms, MSIX, App-V, PSADT wrappers).
• Resolve packaging issues such as dependencies, prerequisites, file and registry conflicts, and per-user versus per-machine installs.
• Maintain a versioned package library and distribute packages through SCCM/MECM or Intune.

Release and deployment

• Build and maintain CI/CD pipelines for vendor applications and their configuration (for example Azure DevOps, Jenkins or GitHub Actions).
• Promote releases through Dev, Test, UAT and Production with consistent configuration and documented rollback plans.
• Plan and run production deployments, including change requests, maintenance windows, smoke tests and post-deployment validation.
• Deploy and configure web applications on IIS, and thin-client apps on Citrix or RDS/AVD.

Post-production operations

• Own technology lifecycle management (TLM): track vendor support dates, plan upgrades, and retire end-of-life versions before support lapses.
• Define SLIs and SLOs, and build monitoring, alerting and dashboards for application health.
• Lead incident response and blameless root-cause analysis, and drive fixes with vendors and internal teams.
• Measure and reduce toil by automating repetitive work such as installs, configuration, health checks, certificate renewals and patching.
• Write runbooks and knowledge articles so support teams can operate each application independently.

Required qualifications

• [5+] years supporting enterprise Windows applications in an SRE, application support or systems engineering role.
• Hands‑on application packaging experience: MSI/MST, MSIX or App‑V, silent install parameters, and packaging tools such as Orca, InstallShield, Advanced Installer or PSADT.
• Software distribution with SCCM/MECM and/or Intune.
• Strong Windows Server and Windows client administration, including services, registry, permissions, Group Policy and Active Directory.
• Experience supporting thin-client (Citrix, RDS or AVD), thick-client and IIS‑hosted web applications.
• Proven experience supporting third‑party vendor software and working directly with vendor support and engineering teams.
• CI/CD pipeline experience with tools such as Azure DevOps, Jenkins or GitHub Actions, plus Git source control.
• Strong PowerShell scripting for automation and toil reduction.
• Experience deploying across lower environments and production under formal change management (ITIL or similar).
• Working knowledge of SQL Server sufficient to support application databases and troubleshoot connectivity and performance.
• Experience with monitoring and observability tools such as SCOM, Splunk, Dynatrace, Datadog or Azure Monitor.
• Clear written communication for runbooks, RCAs and vendor escalations.

Preferred qualifications

• Infrastructure as code and configuration management (Terraform, Ansible, PowerShell DSC).
• Cloud hosting experience for Windows workloads in Azure or AWS.
• Containerizing Windows or .NET applications, or MSIX app attach for AVD.
• Experience with vulnerability remediation and patch compliance for third‑party software.
• Familiarity with SRE practices such as error budgets, toil budgets and capacity planning.
• Certifications such as Microsoft Certified: Azure Administrator, Endpoint Administrator, ITIL Foundation or Citrix CCA.

What success looks like in the first year

• Every supported application has a documented vendor stack, a repeatable package and a runbook.
• Releases move from lower environments to production through a pipeline, with fewer failed or rolled‑back changes.
• No application runs on an unsupported vendor version without an approved exception.
• Measurable toil reduction, with the hours saved by automation tracked each quarter.