Windows Service & Support Specialist

Spi Ind; Town of Medford (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid vacation

Holidays

Job summary

Sierra Pacific Industries, a fourth‑generation family-owned leader in lumber and millwork, seeks a Product Service Team Member for the Windows division in Medford, Wisconsin. You will coordinate service events, support customers, and work with contractors and sales to ensure exceptional service.

You will process orders, assist with technical guidance, and help manage warranties and contractor performance while ensuring accuracy and reliability in daily tasks.

Qualifications

• 6 months’ prior customer service experience preferred.
• Demonstrated window product knowledge.
• Working knowledge of e-Bid and AS400 order systems a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• High regard for accuracy.
• Dependable, self-motivated, and organized.

Responsibilities

• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion.
• Communicate and coordinate service with customers, distributors, service contractors, and sales department.
• Partner with the sales team to meet and exceed customers’ expectations of service.
• Assist customers with verbal and written technical guidance.
• Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints.
• Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures.
• Assist with training seminars.
• Work with service contractors to ensure insurance compliance within Sierra Pacific requirements.
• Process paperwork for subcontractors’ invoices.
• Issue service contractors’ work orders and guidance to resolve warranty field issues.
• Monitor service contractors’ performance metrics.
• Monitor in-house metrics for service performance.

Skills

Customer service

Window knowledge

AS400

e-Bid

Outlook

Word

Excel

Verbal communication

Written communication

Accuracy

Reliability

Organized

Tools

AS400

e-Bid

Outlook

Word

Excel

Job description

Sierra Pacific Industries, a fourth‑generation family-owned leader in lumber and millwork, seeks a Product Service Team Member for the Windows division in Medford, Wisconsin. You will coordinate service events, support customers, and work with contractors and sales to ensure exceptional service.

You will process orders, assist with technical guidance, and help manage warranties and contractor performance while ensuring accuracy and reliability in daily tasks.