Windows Product Service Specialist

Spi Ind; Northern (KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Training & promotion

Health benefits

Retirement plan

Paid vacation & holidays

Job summary

Sierra Pacific Industries is seeking a Product Service Team Member for our Windows division in Medford, Wisconsin. You will work with the Service Manager, Inside Sales, customers, and sales reps to initiate and schedule service events, coordinate with contractors, and help meet customer expectations.

You’ll assist with technical guidance, handle inquiries and complaints, process orders and returns, and monitor contractor and internal service performance.

Qualifications

• 6 months of prior customer service experience.
• Demonstrated window product knowledge.
• Working knowledge of e-Bid and AS400 order systems a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• High regard for accuracy.
• Dependable, self-motivated, and organized.

Responsibilities

• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion.
• Communicate and coordinate service with customers, distributors, service contractors, and sales department.
• Partner with the sales team to meet and exceed customers’ expectations of service.
• Assist customers with verbal and written technical guidance.
• Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints.
• Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures.
• Assist with training seminars.
• Work with service contractors to ensure insurance compliance within Sierra Pacific requirements.
• Process paperwork for subcontractors’ invoices.
• Issue service contractors’ work orders and guidance to resolve warranty field issues.
• Monitor service contractors’ performance metrics.
• Monitor in-house metrics for service performance.

Skills

Verbal communication

Written communication

Accuracy

Dependable & organized

Self-motivated

Tools

e-Bid

AS400

Outlook

Word

Excel

Job description

Sierra Pacific Industries is seeking a Product Service Team Member for our Windows division in Medford, Wisconsin. You will work with the Service Manager, Inside Sales, customers, and sales reps to initiate and schedule service events, coordinate with contractors, and help meet customer expectations.

You’ll assist with technical guidance, handle inquiries and complaints, process orders and returns, and monitor contractor and internal service performance.