Windows Product Service Specialist

SIERRA PACIFIC INDUSTRIES; Northern (KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Low-cost health benefits

Employer-paid retirement contributions

Paid vacation and 10 holidays

401(k) with Company Match

Company-paid Life Insurance

Job summary

Sierra Pacific Industries is seeking a Product Service Team Member for our Windows division in Medford, Wisconsin, to provide effective customer service. You will work with the Service Manager, Inside Sales, customers, and sales reps to schedule service events and coordinate service to completion.

The ideal candidate has 6 months of customer service experience, solid window product knowledge, and proficiency with MS Outlook/Word/Excel.

Qualifications

• 6 months’ prior customer service experience preferred.
• Demonstrated window product knowledge.
• Working knowledge of e-Bid and AS400 order systems a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• High regard for accuracy.
• Dependable, self-motivated, and organized.

Responsibilities

• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion.
• Communicate and coordinate service with customers, distributors, service contractors, and sales department.
• Partner with the sales team to meet and exceed customers’ expectations of service.
• Assist customers with verbal and written technical guidance.
• Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints.
• Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures.
• Assist with training seminars.
• Work with service contractors to ensure insurance compliance within Sierra Pacific requirements.
• Process paperwork for subcontractors’ invoices.
• Issue service contractors’ work orders and guidance to resolve warranty field issues.
• Monitor service contractors’ performance metrics.
• Monitor in-house metrics for service performance.

Skills

Customer service

Communication skills

Attention to detail

Self-motivation

Tools

e-Bid

AS400

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Sierra Pacific Industries is seeking a Product Service Team Member for our Windows division in Medford, Wisconsin, to provide effective customer service. You will work with the Service Manager, Inside Sales, customers, and sales reps to schedule service events and coordinate service to completion.

The ideal candidate has 6 months of customer service experience, solid window product knowledge, and proficiency with MS Outlook/Word/Excel.