Windows Production Support Engineer - Control-M

Apex Systems; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ESPP program

401K with company match

HSA (Health Savings Account)

Employee Assistance Program (EAP)

Certification discounts

Job summary

Apex Systems seeks a Windows-based Production Support Engineer to support secure file transfers and workload automation in a large healthcare environment. The role focuses on diagnosing production job failures, file transfers, and connectivity issues across internal teams, states, and trading partners.

Training on Control-M will be provided; strong Windows infrastructure knowledge is essential. Expect on‑call rotations and active collaboration with multiple stakeholders to improve automation and

Qualifications

• 2+ years of Windows Server troubleshooting.
• Experience supporting secure file transfers (SFTP, SSH, PGP).
• Understanding of public vs. private key authentication.
• Working knowledge of TCP/IP, ports, firewalls, connectivity.
• Experience reviewing logs and diagnosing production job failures.
• Comfortable in ticketing systems (ServiceNow or similar).
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot batch job scheduling and workload automation.
• Monitor and resolve file transfer failures and encrypted transfers.
• Investigate connectivity issues across networks and ports.
• Support public/private key authentication and SSH/PGP handshakes.
• Handle daily Level 2/3 production support queues.
• Communicate with internal teams and external partners on call.
• Document troubleshooting steps and maintain runbooks.
• Assist with process improvements to boost automation and resiliency.

Tools

Control-M

Autosys

JAMS

Tidal

SFTP

SSH

PGP

TCP/IP

Firewalls

Job description

Apex Systems seeks a Windows-based Production Support Engineer to support secure file transfers and workload automation in a large healthcare environment. The role focuses on diagnosing production job failures, file transfers, and connectivity issues across internal teams, states, and trading partners.

Training on Control-M will be provided; strong Windows infrastructure knowledge is essential. Expect on‑call rotations and active collaboration with multiple stakeholders to improve automation and