We are seeking a Windows Engineering Manager to lead the engineering, delivery, modernization, and operational support of a large-scale enterprise Windows endpoint environment.
This position provides both technical and people leadership for a distributed team of approximately 8–10 desktop engineers and technicians responsible for Windows endpoint management, device provisioning, operating system lifecycle management, endpoint security, automation, and end-user computing services.
The ideal candidate will bring deep hands‑on Windows engineering expertise along with proven experience leading enterprise endpoint teams. This is not simply a desktop support management position—the role requires a strong technical foundation in Microsoft SCCM/MECM, Intune, Windows OS deployment, Autopilot, endpoint security, VDI, automation, and large-scale endpoint modernization.
Key Responsibilities
- Lead a distributed team of approximately 8–10 desktop engineers and technicians.
- Provide technical direction, coaching, performance management, and professional development for the endpoint engineering team.
- Own the engineering, delivery, support, and lifecycle of the enterprise Windows endpoint platform.
- Establish engineering standards, operational processes, technical roadmaps, and platform best practices.
- Ensure Windows environments remain secure, compliant, reliable, scalable, and aligned with business objectives.
- Oversee Windows OS deployment, imaging, patching, configuration, troubleshooting, and lifecycle management.
- Lead enterprise endpoint management utilizing Microsoft SCCM/MECM and Microsoft Intune.
- Drive modernization initiatives involving:
- Windows OS migrations
- Oversee software distribution, endpoint patching, compliance, and SCCM/Intune co-management.
- Support and provide direction for virtual desktop and remote computing technologies, including Citrix, VMware Horizon, and Azure Virtual Desktop.
- Drive automation of endpoint operations using PowerShell, Python, or similar scripting technologies.
- Partner with Information Security to implement endpoint protection, encryption, EDR, identity, hardening, and compliance standards.
- Ensure endpoint solutions integrate effectively with enterprise networking technologies, including VPN, LAN/Wi-Fi, DNS, and DHCP.
- Lead enterprise testing strategies, pilot programs, technical evaluations, and proofs of concept.
- Provide data-driven recommendations regarding endpoint technologies, platforms, and tooling.
- Own platform health, service performance, operational stability, and engineering execution.
- Establish priorities, remove technical and operational barriers, and ensure strategic initiatives remain on schedule.
- Partner closely with Infrastructure, Information Security, Network, Enterprise Operations, and Digital Workplace teams.
- Support endpoint environments consisting of thousands of devices across multiple locations and hybrid work models.
- Drive improvements in end-user experience through automation, analytics, platform modernization, and modern support practices.
- Manage relationships with OEMs, software vendors, and service providers as required.
Required Qualifications
- 6+ years of IT engineering experience.
- 5+ years of enterprise desktop/end-user computing experience, including leadership responsibilities.
- Demonstrated experience leading Windows engineering or enterprise endpoint teams.
- Deep hands‑on knowledge of Windows in large enterprise environments.
- Strong experience with:
- Windows OS deployment and imaging
- Microsoft SCCM/MECM
- Enterprise patchingDevice compliance
- Experience supporting thousands of enterprise endpoints across multiple locations.
- Experience leading large‑scale endpoint modernization or OS migration initiatives.
- Strong knowledge of Windows Autopilot and zero‑touch provisioning.
- Experience with modern endpoint strategies such as Intune‑first management and Windows 365 Cloud PC.
- Strong understanding of VDI and remote computing technologies such as:
- Citrix
- VMware Horizon
- Automation and scripting experience using PowerShell, Python, or comparable technologies.
- Strong understanding of endpoint security, including:
- Encryption
- EDR
- Identity and access
- Compliance
- Working knowledge of desktop‑related networking concepts, including VPN, DNS/DHCP, LAN, and Wi‑Fi.
- Experience leading enterprise testing, pilots, POCs, and vendor technical evaluations.
- Strong leadership, communication, and stakeholder‑management skills.
- Ability to balance strategic planning with hands‑on technical and operational leadership.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
Preferred Qualifications
- Experience supporting technology environments within financial services or another highly regulated industry.
- Experience managing OEM, software, and technology vendor relationships.
- Software and Microsoft licensing optimization experience.
- Contract and service‑provider oversight.
- Experience developing technical roadmaps for enterprise end‑user computing environments.