Windows Division Coordinator

TIBBETTS LUMBER CO LLC; Ocala (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Life insurance

Short & Long Term Disability

401(k) plan

Vacation, Sick & Holiday pay

Health Savings Account

Job summary

Tibbetts Lumber Co. LLC is seeking an experienced Windows Division Coordinator to support Outside Sales Reps by placing and coordinating orders and delivering superior customer service.

Responsibilities include entering orders, scheduling production and delivery, assisting customers with product selection, pricing, availability, refunds, and quotes. Two years in building materials preferred; knowledge of window products is a plus.

Qualifications

• Two years of experience in the building materials industry preferred.
• Knowledge of window products is helpful.
• Strong communication skills are required.
• Detail orientation and accuracy are essential.
• Customer service excellence is expected.
• Knowledge of sales techniques and ability to influence is a plus.

Responsibilities

• Provide customer service to walk-in, contractor, and remote customers via phone or email.
• Sell company products and related items; generate sales quotations.
• Enter orders in the computer system and coordinate production/delivery of orders.
• Schedule production and delivery with store operations; resolve order issues to maximize sales.

Skills

Window products knowledge

Pricing and discount rules

Verbal and written communication

Attention to detail

Customer service

Sales techniques and persuasion

Job description

Description

Tibbetts Lumber Co. LLC, a Growing Lumber and Building materials company, is seeking an experienced Windows Division Coordinator. Window Division Coordinators support Tibbetts’ Outside Sales Representatives by placing and coordinating product orders and by providing superior customer service at all times.

Essential Duties and Responsibilities:

• Provide customer service to walk-in and contractor customers, or via telephone or email, including assisting customer inquiries with product selection, pricing, availability, refunds/exchanges; generates sales quotations requiring a working knowledge of company products, procedures and practices
• Engage in selling company products/services and related items.
• Enter orders in the computer system
• Schedule the production and delivery of orders with store operations
• Use customer calls as opportunities to provide information about the features and benefits of company products leading to developing and closing new accounts.
• Engage in researching, identifying and soliciting new customers for company products.
• Plan and pace own work efficiency in order to meet daily, weekly, project or team related productivity goals
• Trouble shoots order processing issues in order to ensure customer satisfaction and optimize sales opportunities
• May participate in coordinating and conducting customer workshops
• May assist with store housekeeping, stocking, inventory control and other related activities
• Understand and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
• Provide superior customer service to internal and external customers at all times
• Other duties may be assigned

Experience Required:

• At least two (2) years of experience in the building materials industry preferred

Knowledge, Skills & Abilities:

• Knowledge of Window products helpful
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of sales techniques, concepts and the ability to influence and persuade

Benefits:

Tibbetts Lumber offers an excellent benefits package to our employees including:

• Competitive wages
• Medical insurance
• Dental insurance
• Life insurance
• Short & Long Term Disability
• 401(k) plan
• Vacation, Sick & Holiday pay
• Health Savings Account

Legal Disclosures:

Tibbetts Lumber Co. LLC complies with all federal, state and local laws prohibiting employment discrimination of any kind. Tibbetts Lumber Co. LLC is a Drug-Free Workplace and uses pre-employment drug testing to confirm all of its potential employees do not use any restricted substances. Tibbetts Lumber Co. LLC is an at will employer and can terminate its employment relationship at any time, with or without cause, and without notice.