Install Sales Field Service Representative

TIBBETTS LUMBER CO LLC; Fort Myers (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short & Long Term Disability

401(k) plan

Vacation, Sick & Holiday pay

Health Savings Account

Job summary

Tibbetts Lumber Co. LLC is seeking a Millwork Field Installation Coordinator for our Fort Myers, FL operation. The role involves overseeing on-site installation of millwork products including doors, windows, trim, and related items.

You will visit job sites to ensure quality, timing, and adherence to standards. You will log work, troubleshoot issues with builders/homeowners, and perform repairs as needed, while maintaining safety in accordance with OSHA.

Qualifications

• One-year certificate from college or technical school OR three to four years of related work experience in installation of building products (doors, windows, trim, etc.). Prior experience in the building supplies industry is required.
• Achieve a minimum 95% task completion rate.
• Less than a 2% call-back reinspection (pre and post walks).

Responsibilities

• Visit job sites before, during, and after installations to ensure quality standards and timely completion.
• Locate sources of problems via in-field observations with builders/homeowners.
• Inspect issues, troubleshoot, and perform repairs (doors, slabs, windows, trim, etc.).
• Carry out warranty repairs and warranty-related adjustments.
• Log all work, take photos, update tracking systems, and complete work orders.
• Follow OSHA safety procedures and provide outstanding customer service.
• Work independently, manage time effectively, and maintain company vehicle and tools.

Education

Certificate from college or technical school

Job description

Description

Tibbetts Lumber Co. LLC, a growing Lumber and Building materials company, is seeking a qualified Millwork Field Installation Coordinator. Coordinates installation function while working toward achieving sales goals and budgets by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities:

• Visit job sites before, during, and after installations to ensure quality standards are satisfactory and projects are being completed on time.
• Locates sources of problems using in-field observations, along with direction from builders and homeowners.
• Inspect issues, troubleshoot problems, and perform repairs such as installing exterior and interior doors, slabs, windows, screens, as well as handling trim, siding, and locks
• Carries out warranty repairs (Homeowners) and adjustments tied to the manufacturer's warranty.
• Accurately log all work, take photos, update tracking systems, and complete work orders
• Ensures safety procedures are followed, in accordance with OSHA regulations.
• Provide outstanding customer service.
• Contribute to team effort by accomplishing related results as needed
• Work independently and manage time effectively
• Keep the company vehicle inspected, cleaned and maintained with stock material and tools

Requirements:

• Achieve a minimum 95% task completion rate.
• Less than a 2% call-back reinspection (pre and post walks)
• One-year (1) certificate from college or technical school, or three-years (3) to four-years (4) related work experience in the installation of various building products, preferably doors, windows, trim, etc., and/or equivalent combination of education and work experience. Prior experience in the building supplies industry is required

Benefits:

Tibbetts Lumber offers an excellent benefits package to our employees including:

• Competitive wages
• Medical insurance
• Dental insurance
• Life insurance
• Short & Long Term Disability
• 401(k) plan
• Vacation, Sick & Holiday pay
• Health Savings Account

Legal Disclosures:

Tibbetts Lumber Co. LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Tibbetts Lumber Co. LLC is a Drug-Free Workplace and uses pre-employment drug testing to confirm all of its potential employees do not use any restricted substances. Tibbetts Lumber Co. LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.