Windows Desktop Support Specialist — Arnold AFB

Beyond New Horizons; Manchester (TN); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Competitive salaries

Continuing education assistance

Healthcare benefits packages

401K with employer matching

PTO and holiday schedule

Job summary

Beyond New Horizons is seeking a Windows Desktop Support Tech to support the AEDC at Arnold Air Force Base in Tennessee. The role involves desktop and peripheral support, imaging and deployment of Windows 11 images, and administering Microsoft 365 environments to ensure smooth daily operations.

The ideal candidate holds a IT-related degree or equivalent experience, with 1–2+ years of relevant work, security clearance eligibility, and strong troubleshooting and customer service skills.

Qualifications

• Bachelor’s degree in IT-related field or equivalent experience.
• 1 year of progressively relevant experience for M06; 2 years for M07; 4+ years in lieu of degree.
• Must be able to obtain and maintain Security Clearance and AEDC access.
• U.S. Citizenship required.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers; manage Helpdesk tickets.
• Create, maintain, and deploy Windows 11 images across the Base.
• Configure and support Microsoft 365 and related software.
• Apply STIGs and DoD policies for security configurations and patching.
• Ensure cybersecurity requirements are documented and compliant.
• Maintain knowledge of emerging IT technologies and improve processes.
• Be available outside normal hours to resolve critical IT issues.
• Wear PPE as directed and perform other duties as assigned.

Skills

Desktop support

End-user support

Troubleshooting

Multitasking

Communication

Education

Bachelor’s degree in IT-related field

Tools

Windows 11

Microsoft 365

MS Visio

CompTIA Security+

CompTIA A+

Job description

Beyond New Horizons is seeking a Windows Desktop Support Tech to support the AEDC at Arnold Air Force Base in Tennessee. The role involves desktop and peripheral support, imaging and deployment of Windows 11 images, and administering Microsoft 365 environments to ensure smooth daily operations.

The ideal candidate holds a IT-related degree or equivalent experience, with 1–2+ years of relevant work, security clearance eligibility, and strong troubleshooting and customer service skills.