Windows Desktop Support Tech – On‑Site at AEDC

Beyond New Horizons; Tullahoma (TN); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Competitive salaries

Continuing education assistance

Healthcare benefits packages

401K with employer matching

PTO and holidays

Job summary

Beyond New Horizons, LLC (BNH) has an exciting Windows Desktop Support Tech role at Arnold Air Force Base in Tennessee. You will support Desktops and Peripherals, install and deploy Windows 11 images, manage Office 365, and ensure systems meet STIG and DoD security requirements as part of the TOS contract. Open to internal and external candidates.

The position may require occasional after-hours work and strict adherence to PPE policies. U.S.

Qualifications

• Bachelor's degree in IT-related field or 4+ years of IT experience in lieu of degree.
• 1 year progressive IT experience for M06; 2 years for M07.
• Must obtain and maintain Security Clearance; US Citizenship required.

Responsibilities

• Provide desktop and end-user support, install/configure hardware and software, and resolve Helpdesk tickets.
• Create and deploy Windows 11 client images across the base.
• Administer Office 365 environment and related software applications to ensure daily operations.
• Implement security configurations, STIGs, and patch management per DoD policies.
• Ensure cybersecurity compliance and work with ISSM on information assurance.
• Maintain knowledge of new IT technologies and support standard work processes.
• Be available outside standard hours to remediate critical IT issues.
• Perform other duties as assigned by supervisor.

Skills

Desktop support

End-user support

Windows 11

Microsoft 365

Imaging & deployment

STIGs

Cybersecurity compliance

Problem solving

Education

Bachelor's degree in IT

4+ years IT experience

Tools

MS Visio

Microsoft 365 admin tools

Job description

Beyond New Horizons, LLC (BNH) has an exciting Windows Desktop Support Tech role at Arnold Air Force Base in Tennessee. You will support Desktops and Peripherals, install and deploy Windows 11 images, manage Office 365, and ensure systems meet STIG and DoD security requirements as part of the TOS contract. Open to internal and external candidates.

The position may require occasional after-hours work and strict adherence to PPE policies. U.S.