Windows Desktop Support - Computer Systems Administrator I

RPMGlobal; Alexandria (VA); On-site; USD 68,000 - 109,000; Full time

Job summary

RPMGlobal in Alexandria, VA seeks an IT Specialist to provide technical and lifecycle support for computer systems and software. The role requires handling helpdesk escalations, end-to-end software deployment, security posture reporting, and documentation creation.

A willingness to work outside regular hours and ability to obtain security clearances are essential. The candidate will implement new technologies, ensure compliance with directives, and coordinate with engineering teams to deploy

Qualifications

• Bachelor's degree or equivalent IT experience with 1 year in IT.
• Experience with enterprise Windows systems and security tooling.
• Ability to obtain and maintain security clearances.

Responsibilities

• Respond to Helpdesk requests and escalations, handling hardware/software issues.
• Manage software life cycles, configuration and deployment in production.
• Assist in implementing new technology and coordinating with engineering teams.
• Develop technical proficiency and stay current with IT trends.
• Communicate outages and issues to management and teams.
• Perform other duties as assigned.

Skills

Microsoft SCCM

Windows Deployment Server

Patch Management

Security compliance

Scripting languages

Communication skills

Education

B.S. in Computer Science or related field

High school diploma with 3 years IT experience

Tools

Microsoft Deployment Toolkit

Microsoft SCCM

Retina

Security Content Automation Protocol (SCAP)

HBSS

McAfee ePolicy Orchestrator

Job description

Summary Statement:Under general supervision, this position provides technical and life cycle operational support of computer systems and software. The incumbent applies general knowledge and exercises discretion and independent judgment to solve a range of operational non-routine problems of limited scope and complexity. Responsibilities include maintaining systems functionality, availability, security and performance. Assists in the implementation of programs or projects through operational and technical support. Maintains configuration standards and adheres to IT best practices and corporate and security policy. Due to the nature of this position, and the requirement for extended coverage, this position may be required to work hours outside of a regular schedule.

Primary Responsibilities:

• 1.Responds to Helpdesk requests, escalations, and change requests requiring hardware and software troubleshooting, maintenance and support. Serves as an escalation point for Service Desk operations.
  • a.Installs, configures, deploys and maintains endpoint systems; provides operational and technical support to ensure systems functionality, security and performance.
  • b.Administers multiple classified and unclassified systems across diverse networks
• 2.Manages software life cycles to include the evaluation, configuration, security, implementation and production support.
  • a.Ensures the security configuration is in compliance with IDA, DOW, NSA, DISA, US Cyber Command and DSS directives and guidelines. Provides reports, through the use of Retina and Security Content Automation Protocol Validation Program scans on the security posture of the software. Maintains Security Technical Implementation Guide checklists on software installations across multiple operating environments.
  • b.Provides and maintains documentation to include Standard Operating Procedures, troubleshooting guides and training materials.
  • c.Automates the deployment of software using the Microsoft Deployment Tool Kit and Microsoft Center Configuration Manager.
• 3.Assists in the implementation of new technology. Partners with the engineering staff performing operational tests and compatibility checks, then assists with the products deployment into full production.
• 4.Develops technical proficiency in IT technologies; keeps abreast of industry trends.
• 5.Communicates all computer network, system and service problems and outages immediately to the Computer Operations Team Supervisor and/or EITO Manager.
• 6.Performs other duties as assigned.

Minimum Requirements/Qualifications:

• Bachelor of Science degree in Computer Science or related field with one year minimum experience in Information Technology OR high school diploma with three years minimum experience in Information Technology.
• Possess fundamental knowledge and principles in supporting computer systems and software, preferably the Microsoft suite of enterprise software.
• Experience with Microsoft System Center Configuration Manager, Windows Deployment Server, PXE, Patch Management, application life cycle support, McAfee Enterprise Policy Orchestrator, McAfee endpoint products, HBSS, and scripting languages a plus.
• Must be organized, self-motivated and able to work with general supervision.
• Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
• Must be willing to work hours outside of a regular schedule.
• US citizenship is required.
• Ability to obtain and maintain appropriate security clearances.
• This position requires that you have the ability to obtain and maintain the current DOW 8140 and/or 8570 certification or obtain relevant education substitution within 6 months of employment.

Compensation:

We support transparency, equity, and fairness in our compensation program and provide a reasonable estimate of the salary range based on data-driven market analysis for each position. While it is not typical for an individual to be hired at or near the top of the range, a reasonable estimate of the salary range for this role is $68,147-$109,036. Individual salary within this range will be commensurate with the incumbent’s experience, unique skills and qualifications, and other relevant factors.