Windows Desktop Administrator – Senior System Administrator

General Dynamics Information Technology; Bellevue Second IV Precinct (NE); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness packages

Internal mobility support for career

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technologyis seeking qualified personnel for 24x7 IT and AV services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Responsibilities include VM and console management, lifecycle support, problem resolution, and documentation across remote locations, with after-hours availability and DISA STIG compliance.

Qualifications

• Technical Training, Certification(s) or BS/BA, 3+ years of experience.
• Proficiency in troubleshooting and problem-solving.
• Ability to respond to emergency situations with after-hours support.
• Knowledge of DISA STIG requirements for Windows workstations.
• Security clearance: Top Secret with SCI eligibility, US Citizenship & No Waivers.
• Required Certifications: ITIL 4 Foundation, CompTIA Security+.

Responsibilities

• Manage operation, configuration, and maintenance of virtual machines and consoles (Teradici, Wyse Management Suite, 10Zig).
• Provide multi-disciplinary support for mission system services and connectivity across locations.
• Verify system performance after hardware and software installation.
• Manage product/service issue resolution and upgrades.
• Handle administration and support of print services.
• Diagnose problems, escalate unresolved issues per procedures, suggest alternatives.
• Develop and maintain technical documentation and training materials.
• Collaborate with team to deliver DoW customer support in a demanding environment.
• Perform shift work to ensure 24x7 coverage.

Skills

Troubleshooting

Security clearance

Customer service

Shift work

Self-learning

Education

BS/BA or technical training

Tools

Teradici

Wyse Management Suite

10Zig Management Console

Job description

Command is responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It supports Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. Contract personnel will provide key components to ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT & AV services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

• Manage the operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite (WMS), 10Zig Management Console)

• Provides multi-disciplinary support for mission system services, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations

• Verify system performance after hardware and software installation

• Manage product/service issue resolution and upgrades

• Handle the administration and support of print services

• Diagnose technical problems, **escalate** unresolved issues according to established procedures, and suggest potential alternative courses of action

• Enhance and maintain training & planning documentation and validates recovery capabilities through periodic testing, including targeted recovery tests that are conducted throughout the year.

• Develops and maintains technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service level agreement compliance, and quality control information

• Collaborate effectively with team members while providing friendly, efficient and professional customer service in support of DoW customers in a demanding environment

• Performs shift work as required to ensure 24X7 coverage and support

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or BS/BA, 3+ years of experience

• Proficiency in troubleshooting and problem-solving

• Aptitude and initiative to learn existing and new technical concepts

• Ability to respond to emergency situations with after-hours support

• Knowledgeable of DISA STIG requirements for Windows based workstations

• Security Clearance Level: Top Secret with SCI eligibility, US Citizenship & No Waivers

• Required Certifications: ITIL 4 Foundation, CompTIA Security +

• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

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