Windows and Doors Field Service Technician at Cornerstone Building Brands Atlanta, GA

Comunidade Metodista; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Job summary

Cornerstone Building Brands in Atlanta, GA seeks a Windows and Doors Field Service Technician to perform in-field warranty and service repairs on window and door products. You will provide technical feedback and act as liaison between Insulate and the end-user.

The role requires problem-solving, safe operation of a company vehicle, and strong communication skills to explain repairs to customers. Full-time position with benefits starts day one.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–2 years in general construction or building materials.
• Experience: 1–2 years fenestration manufacturing or installation.
• Skills: Knowledge of window types and repair methods.
• Tools knowledge: Glass cutters, drills, sealants, pry bars, caulk guns, power tools.
• Materials knowledge: Different window materials (wood, vinyl, aluminum, glass).
• Safety: Adherence to safety protocols and PPE.
• Customer service: Ability to communicate repair issues clearly.
• Driver: Valid license and clean driving record.

Responsibilities

• Complete service requests in the assigned territory.
• Perform field repairs, glass replacements, operational adjustments and repair.
• Conduct field evaluations and inspections.
• Document work performed for each service call.
• Schedule individual work efficiently.
• Document requirements for follow-up appointments.
• Provide technical feedback.
• Document information gathered in the field regarding deficiencies.
• Provide recommendations for modifications.
• Operate a company vehicle safely.
• Maintain parts inventory in the service vehicle.
• Monitor stock levels and restock as needed.

Skills

Window repair knowledge

Customer service skills

Communication skills

Safety awareness

CRM basics

Physical stamina

Education

High school diploma or equivalent

Tools

Glass cutters

Drills

Sealants

Pry bars

Caulk guns

Power tools

Job description

Windows and Doors Field Service Technician job at Cornerstone Building Brands. Atlanta, GA.

Job Description

About the Role

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

What you'll do

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Ability to schedule individual work in an efficient manner
• Document requirements for follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate a company vehicle in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

What you'll need

• Education : High school diploma or equivalent
• Experience : 1-2 years of general construction or building material installation experience preferred. 1-2 years of fenestration manufacturing or installation experience preferred.
• Skills : Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows).
• Knowledge of Tools and Techniques : Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
• Understanding of Materials : Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them.
• Good Written Skills : Good written skills are required.
• Computer/CRM : The basic use of a computer and CRM systems are required.
• Physical Stamina and Dexterity: Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations.
• Safety Knowledge : Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations.
• Customer Service Skills : Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business.
• Valid driver’s license and clean driving record required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play .

Full-time* team members receive** medical, dental and vision benefits starting day 1.

Other benefits include

• PTO
• paid holidays
• FSA
• life insurance
• LTD
• STD
• 401k
• EAP
• discount programs
• tuition reimbursement
• training
• professional development

*Full-time is defined as regularly working 30+ hours per week.

**Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here .If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply.